Jocelyn Jones
Baltimore,MD
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Health Information Management Manager
Keswick Multi-Care Center
Baltimore, MD
01.2012 - Current
- Ensured accuracy and completeness of charts through meticulous review before releasing information.
- Created and maintained protocols for the accurate collection, management, and storage of patient health information.
- Enhanced operational efficiency of the Health Information Management Department by implementing targeted workflow improvement strategies.
- Adhered to all legal requirements for handling sensitive healthcare data.
- Contributed to collaborative efforts with healthcare professionals aimed at improving clinical documentation.
- Managed all aspects of the Health Information Management Department, including task assignment, staff scheduling, and productivity monitoring.
- Assisted in the training of new team members to ensure adherence to proper documentation techniques, coding practices, and relevant protocols.
- Conducted quality assurance audits to verify patient health information accuracy, following HIPAA regulations.
- Adhered to HIPAA guidelines to maintain confidentiality of sensitive patient information.
- Engaged in collaborative discussions and committee work focused on electronic health records to identify strategies for streamlining workflows.
- Collaborated with healthcare professionals to enhance the accuracy and efficiency of patient health records.
- Effectively communicated with patients, demonstrating empathy and professionalism in handling confidential medical information.
- Worked closely with a multidisciplinary team to enhance overall patient care and improve response times.
- Ensured patients understood policies, procedures, and services through effective communication.
- Strengthened relationships with leadership and staff through active participation in board meetings and facilitating interdepartmental information exchanges.
- Directed, supervised and assessed medical, clerical or maintenance staff.
Medical Billing & Coding Intern
American Red Cross
Baltimore, MD
11.2010 - 01.2011
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked closely with human resources to support employee management and organizational planning.
- Determined consumer needs to provide products and services appealing to larger market.
- Maintained positive working relationship with fellow staff and management.
Caregiver, Food Service, Retail, Security
Multiple
Baltimore, MD
01.2002 - 12.2010
- Provided support to clients during a range of social activities, including attending movies and plays.
- Assisted with mobility by offering support during transfers between bed and chair or wheelchair.
- Followed care plan instructions to administer prescribed medications in a timely manner.
- Developed attractive and organized displays to effectively showcase products in retail setting.
- Contributed to the training of new employees on retail operations processes.
- Supervised team members and successfully managed various tasks during events, including registration, food service, and decorations.
- Adhered to health codes when completing responsibilities in food service areas.
- Ensured safety and security of all guests through continuous monitoring of security cameras.
- Performed guest ID verification to maintain safety requirements.
- Ensured compliance with established security standards.
Education
Certificate - Medical Billing And Coding
American Career Institute - Framingham
Baltimore05-2011
High School Diploma -
Northern High School
Baltimore, MD06-2002
Skills
- Process improvement strategies
- Staff Training and Development
- Electronic Health Records Management
- Interdepartmental Collaboration
- Project management abilities
- Regulatory knowledge and oversight
- HIPAA knowledge
- Quality Improvement
- Medical Coding
- Proficient in Microsoft Suite
- Proficient in PCC-Point Click Care, AOD-Answers on Demand, ECS-Electronic Chart Systems
- Trained Covid 19 Screener and Tester
Affiliations
- Cooking; anything food related.
- Movies and Concerts
- Traveling
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Medical Billing and Coding Certificate
- HIM Microcredentials
References
References available upon request.
Timeline
Health Information Management Manager
Keswick Multi-Care Center
01.2012 - Current
Medical Billing & Coding Intern
American Red Cross
11.2010 - 01.2011
Caregiver, Food Service, Retail, Security
Multiple
01.2002 - 12.2010
Certificate - Medical Billing And Coding
American Career Institute - Framingham
High School Diploma -
Northern High School
- Medical Billing and Coding Certificate
- HIM Microcredentials
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