Jocelyn Jones
Detroit,MI
Summary
Accomplished logistics and customer service professional with a proven track record with UPS, enhancing operational efficiency and customer satisfaction. Skilled in logistics planning and staff training, demonstrated through effective stock control and fostering team development. Excelled in shipping coordination and vendor management, driving significant improvements in service delivery and operational performance.
Overview
5
5
years of professional experience
Work History
Office Services/Fulfillment Coordinator
Automotive Industry Action Group - AIAG
07.2024 - Current
- Handled day-to-day shipping and receiving overseeing more than 60 packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Assistant Manager
The UPS Store
12.2023 - 07.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
The UPS Store
05.2023 - 12.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Brand Associate
Little Caesars Arena
08.2022 - 04.2023
- Completed floorsets, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Brand Associate
Banana Republic
08.2020 - 01.2022
- Completed floorsets, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
Skills
- Logistics planning
- Stock control
- Shipping coordination
- Database entry
- Scheduling and planning
- Filing
- Vendor management
- Staff training and development
- Microsoft program efficiency
- Notary
Timeline
Office Services/Fulfillment Coordinator
Automotive Industry Action Group - AIAG
07.2024 - Current
Assistant Manager
The UPS Store
12.2023 - 07.2024
Assistant Manager
The UPS Store
05.2023 - 12.2023
Brand Associate
Little Caesars Arena
08.2022 - 04.2023
Brand Associate
Banana Republic
08.2020 - 01.2022
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