Jocelyn Jones
Seaboard,NC
Summary
To be dedicated with a positive attitude while striving to become a great asset to your company. Willing to relocate: Anywhere
Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.
Overview
36
36
years of professional experience
Work History
Correctional Officer
Deerfield Correctional Center
10.2022 - Current
- Supervise inmate activity within facility.
- Transport and escort inmates in secured areas.
- Perform searches on inmates and visitors.
- Conduct head counts and prepare incident reports.
- Provide emergency assistance if needed.
Covid 19 Clinical Support Specialist
ECU Health North Hospital
04.2021 - 09.2022
- Greeted customers and obtain temperatures.
- Asked Covid 19 questionnaire symptoms upon entry.
- Contacted appropriate personnel for authorization for visitation onto various units/floors within the facility.
- Assisted customers upon request as needed.
- Performed routine office tasks necessary for office operation and presentation.
- Communicated medical need for patient visits to scheduling department.
Service Representative
BALTIMORE MEDICAL SYSTEM
06.2017 - 03.2021
- Patient Registration, scheduled and canceled patient appointments.
- Obtained demographics and verified various insurances including medicare/medicaid.
- Collected co-payments and sliding fees.
- Scanned IDs, insurance cards, and other account-related information into the system.
- Secured all necessary signatures for assignment of benefits and medical treatment.
- Assisted with creating referral documents.
- Submitted documentation in relation to patient referral to a specialist.
- Retrieved referral orders via queue, phone, or walk-ins.
- Communicated the needs of referral requests with providers and medical assistants.
- Ran monthly referral reports.
Office Manager
A&D HOME HEALTH CARE AGENCY
11.2015 - 06.2017
- Created, maintained, and distributed weekly timesheets to employees.
- Maintained accurate and current personnel records, collected data required to complete Medicaid billing complying with HIPAA requirements.
- Executed weekly payroll and maintained accurate payroll records.
- Maintained employee and client records, file folders, and excess material in alphabetical order.
- Assisted RN's with new hire orientation, performed background, and reference checks.
- Assigned new employees to home health clients.
Health Information Correspondence Technician
KAISER PERMANENTE
07.2008 - 01.2014
- Processed Subpoenas and Certifications for Medical Records.
- Retrieved, abstracted, and redacted medical information for third parties, disability, and FMLA requests.
- Created and processed invoices and billing, greeted customers, answered phone lines, sorted and distributed mail.
- Operated office equipment such as photocopier, fax machine, microfilm, and computer.
- Delivered medical records by carrier or in-person to appropriate personnel/clerk within the court building.
Coding Support Specialist
HOLY CROSS HOSPITAL
05.2001 - 06.2008
- Assembled and analyzed inpatient medical records, identified physician deficiencies, retrieved records, and assisted physicians with deficiency completions.
- Filed medical records and excess material in alphabetical and numerical order.
- Maintained accuracy of data in the automated and manual chart tracking system.
- Assisted with birth registry and other areas within the department as needed.
- Assisted internal and external customers with copies of records as requested.
Medical Records Clerk
HOWARD UNIVERSITY HOSPITAL
03.1989 - 05.2001
- Assisted with birth registry and other areas within the department as needed.
- Assisted internal and external customers with copies of records as requested.
Production Associate
Hampton Farms
10.2024 - 02.2025
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Operated various machinery such as conveyor belt and packaging machines.
- Maintenance and Cleaning
- Material Handling
- Quality Control
- Assembled components or parts of product manually and by machinery.
Education
Human Resource Management/Business
FORTIS COLLEGE
Winter Park, FL12.2014
Business in Administration
STRAYER UNIVERSITY
Washington, DC09.1999
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CALVIN COOLIDGE HIGH SCHOOL
Washington, DC06.1983
Skills
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- Payroll
- Medical Records
- Data Collection
- Medical Scheduling
- Medical Office Experience
- Computer skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
Timeline
Production Associate
Hampton Farms
10.2024 - 02.2025
Correctional Officer
Deerfield Correctional Center
10.2022 - Current
Covid 19 Clinical Support Specialist
ECU Health North Hospital
04.2021 - 09.2022
Service Representative
BALTIMORE MEDICAL SYSTEM
06.2017 - 03.2021
Office Manager
A&D HOME HEALTH CARE AGENCY
11.2015 - 06.2017
Health Information Correspondence Technician
KAISER PERMANENTE
07.2008 - 01.2014
Coding Support Specialist
HOLY CROSS HOSPITAL
05.2001 - 06.2008
Medical Records Clerk
HOWARD UNIVERSITY HOSPITAL
03.1989 - 05.2001
Business in Administration
STRAYER UNIVERSITY
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CALVIN COOLIDGE HIGH SCHOOL
Human Resource Management/Business
FORTIS COLLEGE
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