Microsoft Office Suite
Jocelyn Jorden
Human Resources
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Human Resources Non-Commissioned Officer performs quality assurance, processing and tracking of enlisted personnel actions. Develops, implements and evaluates administration and personnel policies and serves as primary advisor for command in areas of legal, medical and personnel actions. Well-qualified with proven success in improving operations and solving problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Senior Human Resources Non-Commissioned Officer
3d Medical Training Brigade
San Antonio , TX
2021.10 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Conducted company-wide town hall meetings to convey updates.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Met with employees annually for progress reviews and performance assessments.
- Liaised between multiple business divisions to improve communications.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Educated employees on company policy and kept employee handbook current.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
- Reviewed legal documentation and recommended appropriate actions or forwarded to higher headquarters for resolution.
- Kept abreast of implementation of new policy statements, regulations and directives issued by higher headquarters for administrative and personnel activities.
- Evaluated and prepared reports and data on strength of personnel and established duty assignments of enlisted personnel.
- Assisted in preparation for and executive command level inspections for personnel and administration areas.
- Answered routine questions or obtained technical answers from specialist for personnel programs.
- Oversaw screening of senior enlisted and officer promotion boards and monitored and processed personnel actions.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Drafted and documented employee handbook and company policies to reduce compliance risks.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Created and delivered HR training sessions to staff, managers and executives.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collaborated with managers to identify and address employee relations issues.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
Human Resources Specialist
377th Theater Suport Command
Belle Chasse , LA
2018.08 - 2021.10
- Achieved departmental objectives by collaborating with staff to share and implement best practices.
- Discovered and resolved complex problems that affected management and business decisions.
- Organized and carried out weekly status meetings to inform staff of developments, goals, and tactics as well as best practices suggestions to drive success.
- Liaised with community officials and county departments to develop corporate emergency management strategy and coordinate staff response effort.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Forecasted quarterly business needs while acquiring customer feedback for process improvements.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Developed and coordinated employee training programs to improve productivity and performance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Senior Human Resources Non-Commissioned Officer
4th Battalion 323d Regiment Training Battalion
Montgomery , AL
2015.06 - 2018.08
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Developed and maintained HR policies and procedures.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
- Helped employees register for benefits programs using online portals.
- Set up orientations and initial training for new employees.
- Aided staff with employee performance review paperwork and documentation.
- Coordinated employee relocation processes.
- Updated and maintained employee attendance records.
- Responded to employee inquiries regarding benefits and other HR topics.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Collaborated with managers to identify and address employee relations issues.
- Answered routine questions or obtained technical answers from specialist for personnel programs.
- Oversaw screening of senior enlisted and officer promotion boards and monitored and processed personnel actions.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Managed payroll processing and benefits to compensate employees for service rendered.
Education
Bachelor of Science - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX 2006.05 - 2008.05
Associate of Arts - Liberal Arts And General Studies
St. Philip's College
San Antonio, TX 2004.01 - 2006.12
Skills
Training development
undefinedSoftware
Timeline
Senior Human Resources Non-Commissioned Officer
3d Medical Training Brigade
2021.10 - Current
Human Resources Specialist
377th Theater Suport Command
2018.08 - 2021.10
Senior Human Resources Non-Commissioned Officer
4th Battalion 323d Regiment Training Battalion
2015.06 - 2018.08
Bachelor of Science - Criminal Justice
The University of Texas At San Antonio
2006.05 - 2008.05
Associate of Arts - Liberal Arts And General Studies
St. Philip's College
2004.01 - 2006.12
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