Summary
Overview
Work History
Education
Skills
Certification
Assessments
Languages
Timeline
Generic

Jocelyn K.

IA

Summary

Skilled and compassionate with a Psychology and Clinical Counseling degree and extensive background in client and family crisis counseling and issue resolution. Utilized strong communication and client advocacy skills to navigate complex and stressful situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Crisis Counselor

Hopelink
11.2023 - Current
  • Participate in designated mental health evidence-based/ informed training
  • Provide support in answering calls/ texts/ chats that come into local crisis call centers
  • Build capacity to recruit other volunteers for the crisis call center
  • Assist with onboarding and training of other volunteers
  • Outreach to the local community to educate on 988
  • Market program through press releases, social media, and informational sessions
  • Provide performance measure data to Health360
  • Assist with evaluation, building evidence around services provided
  • Establish and foster relationships with community mental health agencies as partners and resources
  • Respect the privacy of colleagues and others, including the responsibility to protect personal information
  • Advocate for mental health awareness whenever possible
  • Grant writing to support mental health-focused activities
  • Participate in AmeriCorps large service project
  • Participate in monthly calls held nationally by Health360
  • Assist host site with ongoing mental health community initiatives and regional events
  • Complete required CDC and Public Health AmeriCorps trainings.
  • Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Maintained accurate documentation following each client interaction, ensuring continuity of care while upholding ethical standards set forth by regulatory bodies.

Community Health Worker (CHW)

The Hub
01.2023 - Current
  • Navigated and facilitated access to evidence-based community health promotion programs (EBPs) and wrap-around services for individuals
  • Provided information on available resources and social support and advocated for individual and community health needs as The HUB Navigator
  • Efficiently handled incoming referrals for evidence-based programs (EBPs)
  • Conducted screenings to assess health status, risk factors, and social determinants of health for incoming referrals.
  • Coached and empowered individuals to actively participate in healthy lifestyles
  • Effectively educate and link individuals to available EBPs and community resources
  • Registered individuals into partner organizations' EBPs and provided support in form completion and survey assistance
  • Facilitated connections to social care services for individuals facing various barriers and challenges, fostering enhanced rates of participation.
  • Monitored individual enrollment and retention in referred programs and social care services.
  • Collected individual data, including pre and post-surveys, to identify and report individual and community health needs
  • Enhanced care coordination by effectively communicating with service providers and referral sources
  • Active advocate for health disparities at the individual and community levels.
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.

Reference Librarian

Kirkendall Public Library
12.2013 - 03.2022
  • Provide excellent research and customer service to library patrons, connecting them with library resources based on individual needs
  • Plan and guide Spanish conversation circle groups with beginning and intermediate-level Spanish learners
  • Update library informational materials and assist with the creation of adult activity groups to engage library patrons.
  • Managed reserve desk collection of reference materials.
  • Assisted library patrons with resolving computer problems.
  • Collaborated with faculty to create customized research guides, resulting in improved student understanding of course materials.
  • Maintained and added to library's digital reference system to keep information recent and relevant for library guests.
  • Provided exceptional customer service through responsive communication via email, phone calls, chat sessions, or face-to-face interactions with patrons.
  • Served as an advocate for intellectual freedom and privacy rights, ensuring patrons'' access to information without unnecessary restrictions or limitations.
  • Monitored trends in reference librarianship by attending conferences and workshops as part of ongoing professional development efforts.

Hispanic Initiative Coordinator

AmeriCorps
01.2014 - 11.2014
  • Extended and enhanced outreach of programs to engage specific populations; developed partnerships to help support low-income youth
  • Promoted program involvement among Latino communities in central Iowa; built relationships with organizations that serve the Latino community
  • Created and designed new material; translated documents and meetings into Spanish.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Spanish Teacher Assistant

Iowa State University
01.2010 - 12.2012
  • Teach and assist college students individually and in small groups to help them master assignments and reinforce learning concepts presented by instructors
  • Present subject matter to students under the direction and guidance of professors using lectures, discussions, or supervised role-playing methods
  • Prepare lessons and presentations; correct papers, exams, and assignments.
  • Used written exercises to test and develop reading and writing foreign languages.
  • Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
  • Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.
  • Contributed to curriculum development, ensuring alignment with state standards and incorporation of best practices in foreign language instruction.

Education

Master's degree - Clinical Mental Health

University of the Southwest

Bachelor of Science - Psychology

Iowa State University

Skills

  • Bilingual
  • Crisis intervention
  • Social work
  • Interviewing
  • Behavioral Health
  • Crisis Management
  • HIPAA
  • Spanish
  • Behavioral health
  • Supervising experience
  • Customer relationship management
  • PTSD Care
  • Telehealth
  • Management
  • Addiction counseling
  • Interpretation
  • Communication skills
  • Microsoft Office
  • Organizational skills
  • Youth engagement
  • Patient confidentiality
  • Eating Disorder Knowledge
  • Elderly Care
  • Crisis handling
  • Psychosocial Support
  • Telehealth Proficiency
  • Human Trafficking Awareness
  • Reflective listening
  • Multicultural Competence
  • Self-care strategies
  • De-Escalation Techniques
  • Resource Navigation

Certification

  • Building Personal Resilience: Managing Anxiety and Mental Health- Harvard
  • Cognitive Fitness
  • Complexity of the Traumatic Experience
  • ESL Certification
  • CPR Certification
  • First Aid Certification
  • Certified Nurse Aide Training

Assessments

  • Work style: Reliability, Proficient, 02/01/22
  • Social media, Proficient, 02/01/22

Languages

Spanish
Native or Bilingual

Timeline

Crisis Counselor

Hopelink
11.2023 - Current

Community Health Worker (CHW)

The Hub
01.2023 - Current

Hispanic Initiative Coordinator

AmeriCorps
01.2014 - 11.2014

Reference Librarian

Kirkendall Public Library
12.2013 - 03.2022

Spanish Teacher Assistant

Iowa State University
01.2010 - 12.2012

Master's degree - Clinical Mental Health

University of the Southwest

Bachelor of Science - Psychology

Iowa State University

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Jocelyn K.