Amanda Liboy
Chicago,USA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Account Specialist
Shades By Matiss
08.2018 - Current
- Developer/ client relations/ customer service/ customer complaints/ account specialist/ marketing product through the states, including illinois
- Manufacturing of roller shades trained on software handled product control/ advertising
Claims/Coordinator/Administrative Assistant
Chicago Taxi Medallion Mgmt
01.2012 - 02.2018
- Drafting documents and correspondence
- Pay out Drivers/Vendors
- Scanning, faxing, copying documents
- Preparing reports
- Proofreading Reports
- Scheduling
- Providing telephone support
- Transcribing
- Managing projects
- Opening and distributing mail
- Organizing files and conducting general research
- Establishing Auto Claims/ Varies Insurance Providers
- Sending out subrogation demands to providers
Data Entry/Shipping Receiving
Hair sisters Inc
01.2008 - 07.2011
- Customer Service, contacting customers for details; handling customer complaints of dis satisfied products
- Daily maintenance of emails responses, and orders inputs
- Checking Ups Online for delivery of product
- Inventory for Purchase Orders, Handling Inventory Quality Control on exchanged and returned Products
- Checking daily log of back-orders; prepared for shipment
- Order Products from distributors
- Invoicing, processing credit cards, checks; applying to balance, issuing credits as necessary
- Correcting addresses and checking for proper mail listings before shipment out; relabeling shipment products returned, notifying customer with delivery status
- Shipped out products Ups, Fed X, air mail, and international; applying correct postage for shipments
- Inputting daily information on excel spread, and log accordingly
Receptionist
Chicago Sun- Times
01.2007 - 12.2008
- Perform a variety of duties which requires understanding of the company:
- Customer Service
- Data Entry
- Prepared and submitted payments for posting and processing
- Alerted management on important deadlines or times
- Maintained a log of all invoices processed for payment
- Answered and directed all incoming phone calls
- Maintained office inventories and performed routine duties
- Performed a wide variety of typing, faxing, and photocopying duties including preparing letters, memos and routine reports
- Scheduled appointments for significant clients
Store Manager
Moderne Cleaners
01.2000 - 12.2005
- Performed daily functions of operating a Cleaner:
- Responsible for opening or closing the store
- Responsible for customer accounts, contracts and support
- Maintained documents for customer accounts
- Performed correspondences, data entry, filing, etc
- Handled customer complaints
Customer Service Assistant
Chicagoland Laundry & Dry Cleaners
01.1995 - 01.2000
- Managed the daily operations for a Laundry and Dry Cleaners:
- Cleaned and maintained facility
- Communicated with employees and other individuals on any issues they were having
- Answered telephones, direct calls and take messages
- Greet and orient clients on products and services
- Executed financial transactions for clients with service quality standards and policies and procedures
- Closed/open facility daily
Education
GED -
City Colleges of Chicago-Harry S Truman College
Associates -
Truman College
Skills
- Data entry
- Microsoft Office
- Transcription
- Client Engagement
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
- Financial Acumen
- Multitasking and Organization
- Operations Management
- Appointment Scheduling
- Account Reconciliation
- Aging reports analysis
- Microsoft Excel
Additional Information
Proficient in Microsoft Word, Excel, Access, Outlook on the Internet, Excellent customer service skills, Experienced in proofreading and data entry, An organized and reliable worker who adapts well to change
Personal Information
- Title: Account Specialist
- Work Permit: Authorized to work in the US for any employer
Timeline
Account Specialist
Shades By Matiss
08.2018 - Current
Claims/Coordinator/Administrative Assistant
Chicago Taxi Medallion Mgmt
01.2012 - 02.2018
Data Entry/Shipping Receiving
Hair sisters Inc
01.2008 - 07.2011
Receptionist
Chicago Sun- Times
01.2007 - 12.2008
Store Manager
Moderne Cleaners
01.2000 - 12.2005
Customer Service Assistant
Chicagoland Laundry & Dry Cleaners
01.1995 - 01.2000
GED -
City Colleges of Chicago-Harry S Truman College
Associates -
Truman College
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