Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Kapahua

Waianae,HI

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Receptionist

Hawaii Family Dental
02.2018 - 04.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Scheduled office meetings and client appointments for staff teams.

Education

High School Diploma -

Homescchool
Honolulu, HI
05.2013

Skills

  • Office Equipment Operation
  • PC Proficiency
  • Customer and Client Relations
  • Database Administration
  • Time Management
  • Telephone Skills
  • Document Control
  • Multi-Line Telephone Systems
  • Sorting and Labeling
  • Mail Handling
  • Staff Management
  • Business Operations Understanding
  • Organization Skills
  • Referral Coordination
  • Office Administration
  • Information Protection
  • Bank Deposits
  • Reminder Calls
  • Data Inputting
  • Schedule Management
  • Spreadsheet Tracking
  • Microsoft Office
  • Statistical Analysis
  • Office Supply Inventory Control
  • Reception Desk Management
  • Call Answering and Routing
  • Digital File Transmission
  • Claim Handling
  • Manage Files
  • Billing and Payment Processing
  • Answer Telephone Calls
  • Google Docs
  • Word Processing
  • Appointment Confirmation
  • Call Screening
  • Appointment Booking
  • Data Imports
  • Bookkeeping Support
  • Making Appointments
  • Greeting and Seating Clients
  • Call Transfers
  • Bookkeeping
  • Documentation
  • Prioritization

Timeline

Receptionist

Hawaii Family Dental
02.2018 - 04.2019

High School Diploma -

Homescchool
Jocelyn Kapahua