Jocelyn Kaufman
La Vista,NE
Summary
Proven professional with a track record of enhancing operational efficiency and customer satisfaction at Sodexo USA. Skilled in vehicle maintenance and defensive driving, coupled with exceptional teamwork and communication abilities. Achieved significant improvements in environmental compliance and safety, demonstrating a commitment to professionalism and reliability without exceeding a 55-word limit.
Overview
10
10
years of professional experience
Work History
Rear Load Driver
Waste Connections of Nebraska
06.2023 - Current
- Loaded waste materials efficiently without causing damage to customers'' containers or properties.
- Safely operated heavy equipment, minimizing risk of accidents or property damage.
- Supported environmental initiatives by properly disposing of waste according to guidelines and recycling policies.
- Assisted in training new rear load drivers to ensure adherence to company standards and procedures.
- Collaborated with dispatch team for smooth operations, keeping clear communication at all times.
- Navigated various road conditions safely while operating large vehicles during inclement weather situations or high traffic periods.
- Maintained clean and organized truck cab for a professional appearance and optimal performance.
- Demonstrated strong work ethic, consistently arriving on time and ready for duty each day.
- Reduced safety incidents with thorough pre-and post-trip vehicle inspections.
Environmental Services Supervisor
Sodexo USA
10.2020 - 06.2023
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Increased staff productivity through effective scheduling, performance evaluations, and continuous feedback.
Housekeeping Supervisor
Ameristar Casino And Hotel
09.2016 - 09.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Evaluated employee performance and developed improvement plans.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Customer Service Representative
Nebraska Furniture Mart
08.2014 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Lewis Central Senior High School
Council Bluffs, IA05.2009
Skills
- Safe Driving Practices
- Workplace Safety
- Defensive Driving
- Route Navigation
- Adherence to Regulations
- Vehicle Maintenance
- Teamwork and Collaboration
- Equipment Inspection
- Customer Service
- Reliability
- Excellent Communication
- Organizational Skills
- Flexibility
- Heavy Lifting
- Dependable and Cooperative
- GPS Navigation
- Valid CDL Class B driver's license
- Professionalism
- CB Radio Communication
- Route Navigation Software
Timeline
Rear Load Driver
Waste Connections of Nebraska
06.2023 - Current
Environmental Services Supervisor
Sodexo USA
10.2020 - 06.2023
Housekeeping Supervisor
Ameristar Casino And Hotel
09.2016 - 09.2020
Customer Service Representative
Nebraska Furniture Mart
08.2014 - 09.2016
High School Diploma -
Lewis Central Senior High School
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