Summary
Overview
Work History
Education
Skills
Field Hockey
Languages
Timeline
Generic

Jocelyn Keen

York,PA

Summary

Organized bakery employee with in-depth knowledge of food safety and sanitation. Well-versed in monitoring bakery supply inventory and aiding management in compiling weekly and monthly orders. Personable cashier assisting customers with orders for special occasion items and daily purchases. Skilled in using and cleaning bakery tools and equipment to perform baking tasks. Reliable and upbeat cashier successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Bakery Worker

Crumbl Cookies
01.2023 - Current
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.

Hostess

Olive Garden
05.2022 - 02.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Lifeguard

Central York High School
03.2020 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.


Education

High School Diploma -

Central York High School
York, PA
05.2024

Skills

  • Food Handling Safety
  • Merchandise Recommendations
  • Suggestive Selling
  • Service Contracts
  • Strong Communication and Interpersonal Skills
  • Menu Memorization
  • Ordering Procedures
  • Guest Satisfaction

Field Hockey

I currently play field hockey at Central York High School. I play defense and I was recently named as a player to watch this year by the York Daily Record. I was also voted to be team captain this year. 

Languages

Spanish
Limited Working

Timeline

Bakery Worker

Crumbl Cookies
01.2023 - Current

Hostess

Olive Garden
05.2022 - 02.2023

Lifeguard

Central York High School
03.2020 - 09.2021

High School Diploma -

Central York High School

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Jocelyn Keen