Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jocelyn Kettler

SWARTZ CREEK,MI

Summary

Dynamic individual with hands-on experience in Quality Control Supervision, Operating a Fork-Lift, Gauge Setup/Repair and running CNC lathes and MIlls with a talent for navigating challenges. Has a proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

32
32
years of professional experience

Work History

Supervisor

Micro Gauge
04.2002 - Current
  • Supervised daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored team members, fostering skill development and improving overall team performance.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime in production areas.
  • Led troubleshooting efforts for equipment issues, ensuring timely resolution to maintain operational continuity.
  • Conducted performance evaluations, providing constructive feedback to support employee growth and development.
  • Developed training materials and conducted sessions to improve team understanding of tools and systems used in operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented cost-saving measures, significantly reducing operational expenses.

Junior Quality Engineer

Micro Gauge
09.2023 - 05.2025
  • Conducted quality inspections on products to ensure compliance with specifications and standards.
  • Assisted in the development and implementation of quality control procedures and guidelines.
  • Collaborated with cross-functional teams to resolve quality issues and enhance product performance.
  • Performed root cause analysis to identify defects and recommend corrective actions.
  • Collaborated with cross-functional teams to develop and implement effective quality control processes.
  • Conducted training sessions on quality concepts and tools, increasing employee awareness and engagement in continuous improvement activities.
  • Reviewed technical drawings, specifications, and work instructions to ensure accuracy and conformance with established standards.
  • Inspected gauges for compliance with industry standards, ensuring operational accuracy and reliability.
  • Collaborated with engineers to troubleshoot gauge discrepancies, enhancing inspection processes and outcomes.
  • Analyzed inspection data to identify trends, driving continuous improvement in product quality assurance efforts.
  • Managed calibration schedules for precision instruments, ensuring compliance with regulatory requirements and standards.
  • Served as a trusted resource throughout the organization for expertise in measuring instruments accuracy evaluation and troubleshooting.
  • Recorded inspection and test results on data sheets.
  • Examined products for imperfections and defects.
  • Updated quality control records and reports.
  • Trained other workers in inspection and testing procedures.
  • Collaborated with production teams to resolve quality issues promptly and effectively.
  • Developed and maintained inspection documentation, ensuring accurate records of findings.
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.

Customer Service Cashier

Kroger
03.1998 - 09.2002
  • Processed customer transactions efficiently, ensuring accurate cash handling and change management.
  • Assisted customers with inquiries, providing knowledgeable support to enhance satisfaction and loyalty.
  • Managed inventory levels by restocking shelves and organizing products for optimal visibility.
  • Trained new cashiers on operational procedures, fostering a collaborative team environment.
  • Resolved customer complaints promptly, enhancing overall store reputation and service quality.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Customer Service Representative

Meijer
11.1993 - 12.1993
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Resolved customer complaints by identifying issues and offering appropriate solutions promptly.
  • Utilized CRM software to manage customer inquiries and track service requests efficiently.
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Laundry Attendant

Diamond Linen
06.1993 - 08.1993
  • Operated laundry machines to ensure cleanliness and quality of linens and garments.
  • Sorted, washed, dried, and folded laundry items efficiently.
  • Maintained cleanliness of work area and equipment to uphold safety standards.
  • Assisted in inventory management by tracking supply levels and reporting shortages.
  • Collaborated with team members to meet daily production goals effectively.

Education

High School Diploma -

Kearsley High School
Flint, MI
06-1995

No Degree - Nursing

Charles Stewart Mott Community College
Flint, MI

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Strategic planning
  • Complex Problem-solving
  • Analytical thinking
  • Verbal and written communication
  • Policy enforcement
  • Public speaking
  • Conflict resolution
  • Forklift operation
  • Computer skills
  • Inspection procedures
  • Precision measurement
  • Mechanical aptitude
  • Statistical process control
  • Time management
  • Multitasking Abilities
  • Reliability
  • Visual inspection
  • Product inspection
  • Defect identification
  • Inspection documentation
  • Production experience
  • Dimensional inspection
  • Recordkeeping
  • Equipment calibration
  • Blueprint reading
  • Running machines
  • Quality inspection
  • Part inspection
  • Malfunction troubleshooting
  • Incident reporting
  • Deburring techniques
  • First-article inspection
  • Basic CMM Operations
  • Adaptability to change

Accomplishments

    I have accomplished robotics training with Fanuc Robots, Supervision training, QS-9000 training basic blue print reading, Fork Lift license, creating work instructions, job books, excel charts, annual suggestions to increase company profits and improvements.

Timeline

Junior Quality Engineer

Micro Gauge
09.2023 - 05.2025

Supervisor

Micro Gauge
04.2002 - Current

Customer Service Cashier

Kroger
03.1998 - 09.2002

Customer Service Representative

Meijer
11.1993 - 12.1993

Laundry Attendant

Diamond Linen
06.1993 - 08.1993

High School Diploma -

Kearsley High School

No Degree - Nursing

Charles Stewart Mott Community College

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Jocelyn Kettler