Summary
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Jocelyn Lauck

Case Manager
Kansas City,MO

Summary

Reliable employee seeking Case Manager position, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in customer service.

Work History

Administrative Intake Specialist

Veteran Benefits Guide
Las Vegas, Nevada
12.2021 - Current
  • Provides overview of services the company offers.
  • Contacts assigned clients via phone, email and text.
  • Requests required documents and information.
  • Answers questions regarding services provided with confidence.
  • Verifies, compiles and uploads documents received.
  • Performs monthly verification projects.
  • Meets production goals in timeframes established by team leader

Personal Trainer & Massage Therapist

Phase 1 Sports
Las Vegas, NV
01.2018 - 09.2018
  • Designed specific workout systems for individual clients based on performance ability.
  • Built customer loyalty by smoothly executing training initiatives.
  • Organized files and created new system for personal fitness plans, records and contracts.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury
  • Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation
  • Provided safe, effective and appropriate massage therapy techniques during customer appointments
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.

Beverage Server

The Cosmopolitan Of Las Vegas Blvd
Las Vegas, NV
03.2014 - 09.2018
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Anticipated guest needs and provided proactive service.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Certified Licensed Massage Therapist

San Ramon Massage Center
San Ramon, CA
10.2002 - 02.2014
  • Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.

Loss Prevention Associate

Wells Fargo
Fremont, CA
01.2000 - 10.2002
  • Handle fraud inquiries and investigate instances of theft.
  • Contacts customers to resolve issues who may have been victim of fraud.
  • Working with customer accounts to resolve customer inquiries, taking fraud actions on accounts, making decision to retain customer relationship, entering information into computer system; documenting corrective measures; resolving routine to complex and difficult customer problems and inquiries.

Data Encoder

Wells Fargo Processing Center
Fremont, CA
12.1998 - 01.2000
  • Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
  • Maintained daily production logs of activities and completed work.
  • Processed customer and account source documents by reviewing data for deficiencies and errors.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Shift Manager

McDonald's
Hayward, CA
09.1995 - 08.1998
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Certified Massage Therapist - Massage Therapy

National Holistic Institute
Emeryville, CA
10.2002

High School Diploma -

San Lorenzo High School
San Lorenzo, CA
06.1997

Skills

  • Hospitality and Guest Service
  • Fluent in Tagalog (Philippines)
  • Exemplary work ethic
  • Empathetic and genuine
  • Detailed Oriented
  • Multitasking and Prioritization
  • Results Driven

Accomplishments

  • IFBB Pro Bikini Bodybuilder

Timeline

Administrative Intake Specialist

Veteran Benefits Guide
12.2021 - Current

Personal Trainer & Massage Therapist

Phase 1 Sports
01.2018 - 09.2018

Beverage Server

The Cosmopolitan Of Las Vegas Blvd
03.2014 - 09.2018

Certified Licensed Massage Therapist

San Ramon Massage Center
10.2002 - 02.2014

Loss Prevention Associate

Wells Fargo
01.2000 - 10.2002

Data Encoder

Wells Fargo Processing Center
12.1998 - 01.2000

Shift Manager

McDonald's
09.1995 - 08.1998

Certified Massage Therapist - Massage Therapy

National Holistic Institute

High School Diploma -

San Lorenzo High School

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Jocelyn LauckCase Manager