Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Jocelyn Lee

Jocelyn Lee

Salt Lake City,Ut

Summary

Working in an upbeat environment, making positive contributions with my loving personality, skills and educational experience.

Overview

8
8
years of professional experience

Work History

Lifestyle Coordinator

Highland Cove Retirement Independent And Assisted Living Community
06.2022 - 06.2023
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
  • Coordinated marketing efforts to promote fitness and wellness programs.
  • Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
  • Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
  • Met or exceeded monthly revenue and training goals.
  • Monitored and evaluated program performance to determine value and quality.
  • Demonstrated safe and correct forms for each exercise and piece of equipment.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

NEW BUSINESS SPECIALIST

SILAC Insurance Company, SLC
01.2022 - 05.2022
  • I processed annuity applications and completed administrative duties such as reviewing corresponding application documents for completeness, ensuring statutory, and regulatory compliance
  • Through both inbound and outbound communication, I built strong, long-lasting relationships with Agents, IMOs, and distribution partners
  • An environment that allowed me to build my conflict and resolutions skillset.
  • Prospected and contacted leads to maintain consistent flow of conversion opportunities.
  • Tracked application status throughout review process.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Generated reports detailing findings and recommendations.

RECEPTIONIST

Stewart Title
01.2019 - 01.2022
  • Responsible for placing, and answering telephone calls, operating company switchboard, notifying appropriate parties of arriving calls, customers and/or visitors
  • Communicating with clients, welcoming and assisting them to insure comfortability in our establishment
  • Maintaining office cleanliness and organization
  • Ordered all office supplies
  • Input Data from paper folders into computer programs such as
  • Excel, and google docs.required
  • Sorting and routing mail, correspondence, packages, and messages for timely delivery to appropriate parties
  • Provided administrative support including; but not limited to typing, filing, copying, and coordinating calendars meetings, and organizing catering.

SERVICE ADVISOR

01.2019
  • As a Service Advisor I provided excellent Customer Service for all my customers
  • Making recommendations for auto service needed per the diagnosis of the technician
  • Creating great relationships, and trust with all of my customers
  • Answering customer questions, and providing accurate information
  • I ensured my customer's correctly, and in a timely manner
  • Most importantly, I ensured that every customer I assist left happy and wanting to continue to trust me with all future car repairs and concerns as necessary.

ASSISTANT SERVICE MANAGER

01.2018
  • Assisting the Service Manager in all tasks
  • Organizing vendors to service or supply products
  • Arranging technicians travel plans for offsite training, and accommodations
  • Contact warranty companies for payment on repair orders
  • Notating and documenting meetings, marketing, disciplinary, hiring, etc
  • Assisting the other employees with technical issues or handling customer issues
  • Putting out the fires"
  • BUSINESS DEVELOPMENT CENTER REPRESENTATIVE (bdc) 2017
  • Schedule and facilitate service appointments, answer inquiries about the services provided, vehicle maintenance, inbound, and outbound calls
  • Give estimates on service, expectations, and cost
  • Handled communication between third party companies.

LUBE TECHNICIAN

Mark Miller Subaru Sandy and Millcreek
01.2017 - 01.2019
  • 2017
  • Performing servicing on all makes and models, such as oil changes, tire rotates, topping off all fluid, tire air pressure, air filters
  • Making recommendations for any advanced services needed
  • Ensuring that every customer leaves with a properly functioning vehicle.

CNA

Life Care Center Holliday
01.2015 - 01.2017
  • Assisted residents with daily living activities such as waking them up to get dressed, doing hair, shaving, makeup, bathing, showering, and toileting
  • I would also help with physical therapy, wound care, and serving meals
  • I would assist some residents that had difficulty eating each meal, due to existing conditions limiting their ability to do so safely
  • Cleaning the dining hall
  • Making sure each resident has a clean living area by sanitizing surfaces, taking out trash, and making their beds, etc
  • Trained new caregivers, applied HIPAA standards in patient documentation, and interactions
  • Awarded "Employee of the
  • Month" multiple times for my consistent, and exceptional patient care
  • Provided emotional and social support to residents
  • Maintained a positive and professional demeanor toward residents, visitors, families, and co-worker to ensure a safe and positive environment for all.

Education

CNA Certification Food Handlers Permit CPR & First AID certification EMT Course graduate Automotive Technician Highschool graduate - undefined

Skills

  • Customer Consulting
  • Cultural Awareness
  • Records Maintenance
  • Listening Skills
  • Process Transactions
  • Till Counting
  • Customer Account Management
  • Preventive Maintenance Coordination
  • Project Requirements
  • Client Rapport-Building
  • Order Fulfillment
  • Corporate Standards
  • Mechanical Aptitude
  • Information Updates
  • Team Meetings
  • Progress Reporting
  • Telephone Reception
  • Handling Customer Complaints
  • Customer Relationship Management
  • Billing Adjustments and Refunds
  • Warranty Claims Process Management
  • Understanding Customer Needs
  • Multitasking and Organization
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Automotive Maintenance
  • Attention to Detail
  • Workflow Management
  • Documentation
  • Data Processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

Lifestyle Coordinator

Highland Cove Retirement Independent And Assisted Living Community
06.2022 - 06.2023

NEW BUSINESS SPECIALIST

SILAC Insurance Company, SLC
01.2022 - 05.2022

RECEPTIONIST

Stewart Title
01.2019 - 01.2022

SERVICE ADVISOR

01.2019

ASSISTANT SERVICE MANAGER

01.2018

LUBE TECHNICIAN

Mark Miller Subaru Sandy and Millcreek
01.2017 - 01.2019

CNA

Life Care Center Holliday
01.2015 - 01.2017

CNA Certification Food Handlers Permit CPR & First AID certification EMT Course graduate Automotive Technician Highschool graduate - undefined

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