Jocelyn Lemus

• Managed buyers with direct and indirect purchasing of bulk tankers, packaged goods, various types of packaging, and equipment. I also managed our Logistics Analyst role.
• Spearheaded the digitization of all direct purchase orders, resulting in a significant reduction in paper costs and adding the incentive of hybrid schedules to my team of employees.
• Collaborated with internal stakeholders, such as sales personnel, operations managers, and finance teams.
• Ensured compliance with all applicable laws related to procurement processes.
• Reviewed purchase orders and ensured the accuracy of information, such as pricing, payment terms, and delivery dates.
• Monitored inventory levels to ensure adequate stock for production requirements for over 3,000 SKUs.
• Analyzed market trends to determine appropriate purchasing strategies.
• Assisted in resolving disputes with suppliers regarding defective merchandise or late deliveries.
• Conducted regular vendor performance reviews to ensure quality standards were met.
• Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
• Developed and maintained relationships with suppliers to ensure the timely delivery of products.
• Researched new sources for supplies, materials, and services to reduce costs and improve efficiency.
• Evaluated proposals from vendors regularly to ensure cost-effectiveness.
• Negotiated contracts with vendors to secure the best possible prices for goods and services.
• Supported corporate initiatives by identifying opportunities for cost reduction through value analysis techniques.
• Managed vendor accounts payable issues by providing accurate documentation when required.
• Obtained quotes from various suppliers to determine the most cost-effective purchasing options.

• Processing New Customer Orders:
• Evaluate raw material and packaging needs, place purchase orders accordingly
• Continue to follow up with vendors as necessary to provide accurate lead times for all necessary components to production, customer service, and sales teams
• Processing MRO Orders:
• Lab, office, maintenance, and safety supplies
• Production equipment purchases
• Inventory Tracking:
• Monitor raw material and packaging component usage
• Place and monitor orders for components with long lead times (4-16 weeks)
• Determine re-order stocking points for long lead time materials
• Sourcing and Competitive Pricing:
• Sourcing new raw materials and packaging components for new products
• Continually looking for new opportunities to save money on current buying strategies
• Vendor Relationships:
• Build sustainable relationships of trust through open and interactive communication
• Promptly replying to e-mails about late payment and invoicing issues

Logistics Coordinator:

• Responsible for managing all aspects of shipping routes and delivery, specifically regarding customer satisfaction.
• Created bills of lading and packing lists.
• Establishing and maintaining vendor relationships with shipping companies and their drivers.
• Collaborated with internal teams to coordinate shipments between multiple locations.
• Provided support in negotiating contracts with third-party providers regarding rates, services offered.
• Analyzed data to identify cost savings opportunities in the logistics process.
• Coordinated daily logistics operations, including shipment scheduling and tracking.
• Created reports on freight costs, delivery timelines, invoices, and other related information.
• Maintained up-to-date knowledge of relevant laws, regulations, and best practices about logistics operations.
• Prepared budgets for transportation expenses based on projected volume, seasonality, and existing contracts.
• Developed training materials and conducted sessions for new logistics staff members.

Customer Service Representative:

• Responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
• Work with the production team and the shipping team to ensure a fast order turnaround.
• Developed processes for streamlining customer service operations.
• Handled escalated customer service issues as needed.
• Created a customer service model used at multiple locations, increasing customer service ratings.
• Trained new customer service representatives on product knowledge and customer service techniques.

• Provided excellent customer service at all times while interacting with both internal and external customers.
• Performed data entry tasks into various computer systems accurately and promptly.
• Assisted with special projects assigned by management when required.
• Maintained an organized filing system of confidential client information, by company policy.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders for supplies, and verifying receipt of supplies.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Updated daily log book with information about visitors entering the premises.

• Provided excellent customer service by answering questions and offering advice on products.
• Completed sales transactions accurately and efficiently.
• Assisted in setting up promotional displays for new products.
• Performed inventory counts when necessary.
• Worked closely with other staff members to ensure smooth operations.
• Ensured that the store was kept tidy at all times.
• Maintained an organized and clean work environment.
• Stayed up to date with new products, services, and promotions.
• Restocked shelves according to planograms or diagrams provided by management.
• Operated electronic equipment such as scanners, credit card machines, and cash registers.