Jocelyn Leon
Waukegan,IL
Summary
Dedicated and detail-oriented professional with over five years of experience in retail environments. Adept at delivering exceptional customer service, resolving customer issues, and maintaining efficient operations. Seeking to leverage these skills in a new sector to contribute to organizational success and growth. Known for excellent performance reviews, strong communication skills, and a positive attitude.
Overview
6
6
years of professional experience
Work History
Key Holder / Supervisor
Walgreens
Zion
10.2021 - Current
- Facilitated communication between cashiers and customers, effectively resolving complaints and issues.
- Maintained adherence to employer standards for customer service, consistently receiving excellent performance reviews.
- Supervised and trained staff, ensuring smooth daily operations and high levels of customer satisfaction.
- Managed cash handling and deposit preparation, ensuring accuracy and compliance with company policies.
Sales Floor Associate/Cashier
Burlington Coat Factory
Gurnee
06.2018 - 10.2021
- Deliver excellent customer service with a positive, professional attitude.
- Accurately and efficiently ring on the register.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Supported team members with stocking shelves, inventory control, price changes and other tasks as needed.
Education
Waukegan High School
Waukegan, ILSkills
- Employee Scheduling
- Customer Service Management
- Staff Oversight
- Bank Deposits
- Customer Service
- Sales Coaching
Languages
Bilingual proficiency, can read and write fluently
Timeline
Key Holder / Supervisor
Walgreens
10.2021 - Current
Sales Floor Associate/Cashier
Burlington Coat Factory
06.2018 - 10.2021
Waukegan High School