Jocelyn Lewis
Bellflower,CA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
EXPERIENCE Senior Business Analyst
United Healthcare
08.2018 - Current
- Assess and interprets customer needs and requirements
- Identifies solutions to non-standard requests and problems
- Solves moderately complex problems and/or conducts moderately complex analyses
- Translates concepts into practice
- Project Management end-to-end process
- Provides explanations and information to others on difficult issues
- Coaches, provides feedback, and guides others
Business Process Analyst
United Healthcare
09.2015 - 08.2018
- Create, control, and improve end-to-end business processes managing member communications for large clients
- Coordinating process design and project implementation for execution of project goals
- Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
- Create quality reporting, analysis, and audits for developing plans and programs to support continuous quality improvement using applicable tools
- Assist in creation, implementation, and evaluation of user acceptance testing and production quality review
- Triage intake site for queries and communication and respond promptly
Quality Review Analyst
Optum Services, United Health Group
06.2014 - 09.2015
- Execute audits on pharmacy benefits for Kaiser, Medicare and Medicaid lines of business
- Correlate meeting agendas and keep track of meeting minutes
- Analyze and evaluate documents, data, identify trends, and provide reports as necessary to ensure maximum quality
- Create, maintain and track reports concerning performance
- Complete quality review of new and changed benefit plans and set-up for accuracy
- Document work performed and audit results based on pre-determined standards and guidelines
- Run Macros and Query for all aspects of quality assurance
- Identify areas for improvement to meet various needs of clients/members
- Generating, auditing, enhancing, and analyzing various standard reports
- Complied with internal controls and government regulations
- Skilled at working independently and collaboratively in a team environment
Education
Master of Science - Quality Assurance, Service and Healthcare
California State University - Dominguez Hills
Carson, CA05.2018
Bachelor of Arts - Communications
California State University - Fullerton
Fullerton, CA01.2011
Skills
- Communication skills - written and verbal
- Project Management
- Analyze Data
- Quality Improvement Certificate
- Six Sigma Green Belt Certificate
- Medical Terminology literate
- Proficient in Microsoft Office
- Problem assessment and problem-solving
- Attention to detail and accuracy
Timeline
EXPERIENCE Senior Business Analyst
United Healthcare
08.2018 - Current
Business Process Analyst
United Healthcare
09.2015 - 08.2018
Quality Review Analyst
Optum Services, United Health Group
06.2014 - 09.2015
Master of Science - Quality Assurance, Service and Healthcare
California State University - Dominguez Hills
Bachelor of Arts - Communications
California State University - Fullerton