Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Lewis

Bellflower,CA

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

9
9
years of professional experience

Work History

EXPERIENCE Senior Business Analyst

United Healthcare
08.2018 - Current
  • Assess and interprets customer needs and requirements
  • Identifies solutions to non-standard requests and problems
  • Solves moderately complex problems and/or conducts moderately complex analyses
  • Translates concepts into practice
  • Project Management end-to-end process
  • Provides explanations and information to others on difficult issues
  • Coaches, provides feedback, and guides others

Business Process Analyst

United Healthcare
09.2015 - 08.2018
  • Create, control, and improve end-to-end business processes managing member communications for large clients
  • Coordinating process design and project implementation for execution of project goals
  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
  • Create quality reporting, analysis, and audits for developing plans and programs to support continuous quality improvement using applicable tools
  • Assist in creation, implementation, and evaluation of user acceptance testing and production quality review
  • Triage intake site for queries and communication and respond promptly

Quality Review Analyst

Optum Services, United Health Group
06.2014 - 09.2015
  • Execute audits on pharmacy benefits for Kaiser, Medicare and Medicaid lines of business
  • Correlate meeting agendas and keep track of meeting minutes
  • Analyze and evaluate documents, data, identify trends, and provide reports as necessary to ensure maximum quality
  • Create, maintain and track reports concerning performance
  • Complete quality review of new and changed benefit plans and set-up for accuracy
  • Document work performed and audit results based on pre-determined standards and guidelines
  • Run Macros and Query for all aspects of quality assurance
  • Identify areas for improvement to meet various needs of clients/members
  • Generating, auditing, enhancing, and analyzing various standard reports
  • Complied with internal controls and government regulations
  • Skilled at working independently and collaboratively in a team environment

Education

Master of Science - Quality Assurance, Service and Healthcare

California State University - Dominguez Hills
Carson, CA
05.2018

Bachelor of Arts - Communications

California State University - Fullerton
Fullerton, CA
01.2011

Skills

  • Communication skills - written and verbal
  • Project Management
  • Analyze Data
  • Quality Improvement Certificate
  • Six Sigma Green Belt Certificate
  • Medical Terminology literate
  • Proficient in Microsoft Office
  • Problem assessment and problem-solving
  • Attention to detail and accuracy

Timeline

EXPERIENCE Senior Business Analyst

United Healthcare
08.2018 - Current

Business Process Analyst

United Healthcare
09.2015 - 08.2018

Quality Review Analyst

Optum Services, United Health Group
06.2014 - 09.2015

Master of Science - Quality Assurance, Service and Healthcare

California State University - Dominguez Hills

Bachelor of Arts - Communications

California State University - Fullerton

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Jocelyn Lewis