Jocelyn Lewis
Orlando,FL
Overview
7
7
years of professional experience
Work History
Costume Specialist
Universal Studios
Orlando, FL
08.2019 - Current
- Clean and maintain all costume pieces through hand washing, machine washing, spot cleaning and sending out dry cleaning.
- Preset costumes daily by grouping all costume pieces for each performer and issuing costumes to performers.
- Communicate in a friendly, respectful and understandable manner while politely giving consistent, timely and accurate information to our Team Members. Maintain cleanliness and organization of the costuming work area.
- Observe character sets or shows for costume appearance notes and relay those observations to management.
- Accurate completion of daily paperwork, including seamstress and tech repairs.
Front Desk Agent
Loews Hotels
Orlando, FL
08.2022 - 08.2023
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Kept records of room availability and guest accounts, manually or using computers.
- Inputted guest information into computer system accurately and securely.
- Provided excellent customer service while upholding company policies.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Facilitated successful front desk operations for high-volume hotel.
- Answered phones, responded to inquiries, and took messages.
Sales Associate
Volcom
Orlando, FL
03.2019 - 09.2020
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
Event Guide
Universal Studios
Orlando, FL
11.2016 - 08.2019
- Greeted and assisted customers to foster positive experiences.
- Enforced rules and regulations set forth by management for each event.
- Managed the flow of traffic throughout the venue during the event.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Freedom High School
Orlando, FL05-2019
Associate of Arts -
Valencia College
Orlando, FLTimeline
Front Desk Agent
Loews Hotels
08.2022 - 08.2023
Costume Specialist
Universal Studios
08.2019 - Current
Sales Associate
Volcom
03.2019 - 09.2020
Event Guide
Universal Studios
11.2016 - 08.2019
High School Diploma -
Freedom High School
Associate of Arts -
Valencia College