Jocelyn Lopez
Apple Valley,CA
Summary
A dedicated job seeker offers passionate and informed support for customers. Detail-oriented and proactive with good relationship-building skills, a hardworking nature, and an adaptable approach. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Walmart
09.2021 - 05.2024
- Coordinated and scheduled meetings and conference calls to optimize the scheduling of senior staff.
- Answered the multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Organized, sorted, and checked input data against original documents.
- Maintained an organized filing process for essential information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Verified the accuracy of data entered into the system to produce error-free reports.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Completed data entry tasks with accuracy and efficiency.
Remote Customer Service Representative
Walmart
05.2021 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Created positive inbound calling experiences for customers by using empathetic and friendly tones.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Some College (No Degree) - Currently Enrolled
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
High Desert Premier Academy
05.2021
Skills
- Exceptional interpersonal skills
- Written and oral communications
- Customer Service
- Analytical and critical thinking
- Teamwork and collaboration
- Problem resolution
- Attention to detail
- Data entry
- Appointment scheduling
- Organizational skills
- Filing
Timeline
Administrative Assistant
Walmart
09.2021 - 05.2024
Remote Customer Service Representative
Walmart
05.2021 - 08.2021
Some College (No Degree) - Currently Enrolled
Chaffey College
High School Diploma -
High Desert Premier Academy