Jocelyn Lopez
Fort Worth
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
The Purple Frog
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Seasonal Pool Server
Ridglea Country Club
05.2023 - 08.2024
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
- Participated in regular staff meetings, offering feedback on areas for improvement as well as acknowledging the achievements of fellow team members.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
Server
Enchiladas Ole'
08.2023 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Shift Leader
Coco Shrimp
03.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Bachelor of Science - Nursing
Texas Tech University
Lubbock, TX12-2026
No Degree - Nursing
Tarleton State University
Stephenville, TX12-2024
Associate of Arts - Nursing
Tarrant County College
Fort Worth, TX05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Transaction handling
- Guest engagement
- Verbal and Written Communication
- Professional and Welcoming Demeanor
- Organization and Time Management
- Adaptable and Quick Learner
- Multitasking in Fast-Paced Settings
- Attention to Detail
Timeline
Server
The Purple Frog
06.2024 - Current
Server
Enchiladas Ole'
08.2023 - 05.2024
Seasonal Pool Server
Ridglea Country Club
05.2023 - 08.2024
Shift Leader
Coco Shrimp
03.2021 - 05.2023
Bachelor of Science - Nursing
Texas Tech University
No Degree - Nursing
Tarleton State University
Associate of Arts - Nursing
Tarrant County College
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