Jocelyn Loya
Fort Worth
Summary
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
9
9
years of professional experience
Work History
Teller
Wells Fargo
Haltom City
01.2022 - Current
- Provided exceptional customer service while accurately processing routine transactions.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Verified customers' identification to ensure compliance with laws and regulations.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
Team Member
YMCA Daycare
Arlington
09.2017 - 01.2022
- Participated in training sessions for new employees when needed.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
- Monitored individual children during play times and ensured that everyone was included in activities.
- Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
- Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
Host
Six Flags Over Texas
Arlington
01.2016 - 06.2017
- Stocked concession stands with supplies and food items.
- Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Followed company procedures for opening and closing concession stands.
- Provided excellent customer service to all patrons in a timely manner.
- Restocked merchandise when needed throughout the day.
- Operated cash registers to process payments from customers.
Education
Associate of Applied Science - Sonography
Tarrant County College
Fort Worth, TX05-2028
Associate of Arts - Early Childhood Education
Tarrant County College
Fort Worth, TX05-2022
Skills
- Customer service
- Team collaboration
- Activity planning
- Cash handling and management
- Stress tolerance
- Approachable
- Hospitality and accommodation
- Reliable
- Spanish speaking
- Problem-solving aptitude
- Listening and comprehension
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Teller
Wells Fargo
01.2022 - Current
Team Member
YMCA Daycare
09.2017 - 01.2022
Host
Six Flags Over Texas
01.2016 - 06.2017
Associate of Applied Science - Sonography
Tarrant County College
Associate of Arts - Early Childhood Education
Tarrant County College
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