Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Mahuiztl

Summary

I reduced wait times by efficiently managing reservations and addressing concerns. Skilled in reservation management and teamwork, I trained new agents, ensuring high standards and smooth communication within each department. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Hotel Front Desk Agent

Vagabond Motor Hotel
02.2021 - 07.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.

Education

No Degree - Health Sciences

College of The Desert
Palm Desert, CA

High School Diploma -

Palm Springs High School
Palm Springs, CA
05.2020

Skills

  • Guest Relations
  • Initiative-taking
  • Reservation Management
  • Teamwork orientation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hotel Front Desk Agent

Vagabond Motor Hotel
02.2021 - 07.2024

No Degree - Health Sciences

College of The Desert

High School Diploma -

Palm Springs High School
Jocelyn Mahuiztl