Jocelyn Alvarez-Lemus
Las Vegas,NV
Summary
Dynamic professional with over a decade of experience in brands that challenge the status quo and leverage the strengths of diversity. Proven ability to cultivate exceptional leaders and high-performing brand teams, prioritizing memorable client experiences and consistently delivering impressive results. Committed to team development and succession planning, fostering an environment that promotes collaboration and growth. Passionate about reaching new heights and unlocking potential while providing unwavering support to peers.
Overview
15
15
years of professional experience
Work History
Team Manager
Louis Vuitton - LVMH
12.2024 - Current
- Led a client focused culture on the selling floor driving unique hosting appointments.
- Streamlined clienteling trainings with teams to enhance performance.
- Coordinated cross-functional teams to execute strategic launch campaigns effectively.
- Mentored junior managers in leadership skills and operational excellence practices.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
Store Manager
Louis Vuitton - LVMH
01.2023 - 12.2024
- Trained and mentored staff, fostering a culture of excellence and collaboration within the team.
- Analyzed sales data to identify trends, peak volume dates to enhance with in store animations and plan for pre-launch targets.
- Established strong relationships with clients, enhancing loyalty through personalized shopping experiences.
- Conducted regular performance evaluations, driving clientele culture among team members.
- Collaborated with corporate teams on marketing strategies to elevate brand presence in the market.
Team Manager
Louis Vuitton - LVMH
03.2022 - 12.2022
- Training and coaching behaviors to drive curiosity with client interactions and valuable discovery moments with them to develop on returning clients.
- Communicate company initiatives and goals with leadership team to align with strategies and execution.
- Building on CA’s client books through deliberate and genuine client outreach and guiding them on what that looks like.
- Elevating client experience on the selling floor to support an elevated hosting for client appointments.
- Fostered a collaborative environment, enhancing communication across departments and boosting morale.
General Manager
GAP
10.2020 - 09.2021
- Utilize store metrics to maintain Payroll, Sales, and Service up to goal.
- Writing stores schedules and forecasts as well as completing all operational tasks for the store such as orders, BOH organization follow up and store audits.
- Hire, Terminate, Onboard, and Train team.
- Create a positive work environment for the team.
- Oversee store operations and visual standards and work with Leadership team to meet workload deadlines.
- Ensure the team delivers excellent customer service at all times.
Sr. Merchandising Manager
Old Navy
10.2017 - 10.2020
- Execute monthly store maps and floor sets. Walk with the Department Leaders to ensure everyone meets their deadlines.
- Conducts weekly walkthroughs of the store in order to streamline what upcoming events the team needs to prepare for as well as follow up with current projects and estimated completion times.
- Maintain store visual standards updated and walking with visual teams to ensure everything is consistent and current.
- Utilize store metrics to run the floor and ensure the team is meeting sales goals and trained properly.
- Ensure the store delivers excellent customer service at all times.
Assistant Manager
Tommy Hilfiger
12.2010 - 01.2016
- Responsible for writing the store teams schedule and forecasts
- Trained and developed the team to deliver exceptional customer service and upselling techniques
- Executed store’s operational tasks such as markdowns, promotional changes, shipment receiving and floor sets.
- Contributed to annual store sales of $7 million per year.
Skills
- Strategic results-driven mindset
- Prioritization of store objectives
- Skillful delegation to improve overall efficiency
- Impactful feedback delivery
- Goal-oriented communication skills
- Influencing skills
Languages
Spanish
Native or Bilingual
Timeline
Team Manager
Louis Vuitton - LVMH
12.2024 - Current
Store Manager
Louis Vuitton - LVMH
01.2023 - 12.2024
Team Manager
Louis Vuitton - LVMH
03.2022 - 12.2022
General Manager
GAP
10.2020 - 09.2021
Sr. Merchandising Manager
Old Navy
10.2017 - 10.2020
Assistant Manager
Tommy Hilfiger
12.2010 - 01.2016