Hi, I’m
Jocelyn Manjarrez
San Diego,CA
Summary
Recently moved to San Diego, Currently seeking opportunities in Management, preferably Assistant Manager Roles. Dedicated to providing exceptional support, excellent customer service, and creating a positive impact. Working with customers and teams in my previous role at Pet Food Express has allowed me to strengthen my interpersonal skills and gain experience in leadership.
Overview
8
years of professional experience
Work History
U.S. BankBurlingame, CA
Client Relationship Consultant
05.2023 - 07.2023
Job overview
- May, 2023 Union Bank merged with US bank
- Transitioned titles from Branch Service and Sales Officer to Client Relationship Consultant
- Maintained updated knowledge through Banker and teller trainings, trainings were given monthly to ensure tasks and guidelines were being followed
- As ATM Custodian: Maintained records of all cash transactions, deposits, withdrawals, and reconciliations, as well as balancing and adding cash Bi-weekly
- Familiar with software/programs such as CEI and Fusion. On day to day bases these programs were used for transactions such as check cashing, deposits, account opening, ordering checks, debit cards and any account changes that needed to be made.
- Assisted customers with transitioning of their accounts from Union bank to US bank, such as Co browsing/screen sharing allowing to walk them through their banking app to help familiarize customers with new tools
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Union BankBurlingame, CA
Branch Service and Sales Officer
09.2022 - 07.2023
Job overview
- Completed teller and Banker training
- Completed opening and closing search
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Performed daily reconciliation of teller drawer within established limits.
- Verified customers' identification to ensure compliance with laws and regulations.
- Became ATM Custodian: used program Cash insights, to operate the NCI cash machine, check cash levels in ATM and make sure it was balanced
- Familiar with programs such as SMART, Oasis, Tableau, Teller 3 and Sharepoint
- Learned how to submit tickets to IT and back office for limit approval requests through SharePoint
Pet Food ExpressBurlingame, CA
Assistant Manager
09.2020 - 10.2022
Job overview
- Started as LSC (Lead Sales Consultant)
- Completed training to become assistant manager
- Completed training on opening and closing procedures
- Skilled in Microsoft Word, Microsoft Teams, Excel, Tomax, Retail Net, Inventory control, scheduling using Ceridian Dayforce
- Competed Just Food For Dogs Training, became JFFD designee
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed training on floor coaching and Arbinger Institute online training
- Resolved conflicts between team members effectively.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with theworkplace environment.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
Citi BankSan Francisco, CA
Head Teller
10.2018 - 09.2020
Job overview
- Learned how to process payments, transfers, and check and cash deposits/withdrawals
- Supervised teller line and assisted manager with operations
- Learned how to open/close bank vault, count and balance cash in atm room
- Provided customer service by responding to inquiries and resolving complaints.
TrattoSan Francisco, CA
Hostess
03.2017 - 01.2018
Job overview
- Learned to run OpenTable, The Aloha POS system, answer phones, and run the floor
- Greeted guests warmly upon arrival, seating them promptly.
- Ability to work well in a fast-paced setting
- Verified reservations and wait times with customers.
- Provided menus to customers and answered questions regarding menu items.
- Assisted in preparing the restaurant for opening and closing shifts.
Claire'sSan Francisco, CA
Sales Associate
08.2015 - 05.2017
Job overview
- Completed training in becoming a sales associate
- Learned to restock and replenish store
- Learned to answer telephones and managed cash register
- Learned how to pierce ears
- Assisted customers with product selection, sizing, and styling.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Ability to take on any task given and work well under pressure with various colorful personalities
Education
John Adams Campus, City College of San FranciscoSan Francisco, CA
High School Diploma
05-2017
Skills
- Attention to Detail
- Client Engagement
- Problem-Solving
- Integrity and Honesty
- Client Relationships
- Goal Setting
- Issue Resolution
- Performance Assessments
Timeline
Client Relationship Consultant
U.S. Bank
05.2023 - 07.2023
Branch Service and Sales Officer
Union Bank
09.2022 - 07.2023
Assistant Manager
Pet Food Express
09.2020 - 10.2022
Head Teller
Citi Bank
10.2018 - 09.2020
Hostess
Tratto
03.2017 - 01.2018
Sales Associate
Claire's
08.2015 - 05.2017
John Adams Campus, City College of San Francisco
High School Diploma