Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jocelyn Manu

Spring Valley,USA

Summary

Consistently surpassed monthly sales goals by 15-20%, contributing to a 25% increase in overall store revenue during the holiday season of 2023.

Recognized as "Employee of the Month" three times for outstanding customer service and consistently exceeding individual sales goals.

Assisted in creating eye-catching displays for new merchandise, which resulted in a 20% increase in sales for themed collections, such as “Back-to-School” and “Holiday” campaigns.

Overview

2
2
years of professional experience

Work History

Sales Associate

Hot Topic
10.2023 - 08.2024
  • Delivered exceptional customer service in a fast-paced retail environment, fostering a positive shopping experience and building customer loyalty
  • Worked collaboratively with team members to maintain store cleanliness, safety standards, and operational efficiency.
  • Addressed customer inquiries and resolved issues effectively, contributing to a high level of customer satisfaction.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained records related to sales for store management.
  • Created visuals for mannequins and curated outfits for displays.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers to determine wants or needs.
  • Performed cleaning tasks, keeping store neat and organized.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Exceeded sales targets consistently by recommending complementary products, up and promoting in-store events and promotions.

Hostess

Gyuzo Japanese BBQ
03.2024 - 07.2024
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Informed patrons of specialties and features.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Scheduled reservations by phone and walk in and notified servers and managers of large groups to prepare seating inadvance.
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered telephone to provide dining information.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Sales Associate

Ross Dress for Less
11.2024 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Greeted customers, answered questions, and provided assistance with product inquiries both in-person and over the phone.
  • Processed customer transactions and handled returns/exchanges, ensuring a positive shopping experience.
  • Assisted the team with maintaining inventory, organizing displays, and managing store promotions.
  • Received and responded to customer feedback, helping resolve issues and improve overall customer satisfaction.

Education

Bachelor Of Arts And Science - Political Science

Howard University
Washington, DC

Skills

  • Strong Communication: Ability to engage with diverse audiences through phone, email, and in-person interactions
  • Customer Service: Proficient in resolving inquiries, managing client expectations, and ensuring a positive customer experience
  • Technology: Experience with Microsoft Office Suite (Word, Excel, PowerPoint), and Google Workspace
  • Multitasking: Skilled in managing multiple tasks simultaneously, while maintaining a high level of accuracy
  • Teamwork: Capable of working independently and collaboratively within a team setting
  • Time management
  • Leadership
  • Stocking and Replenishing
  • Reading Comprehension Skills
  • Retail
  • Planning and Coordination
  • Writing and Oral Communication
  • Dispute Mediation
  • Complex Problem-Solving
  • Table Cleaning and Arranging
  • Dishwashing and Drying
  • Greenhouse Work
  • Folding Clothes
  • Retail Loss Prevention
  • Shipment Processing
  • POS System Operation
  • Sales Development

Accomplishments

  • Awarded "President Eduction Awards Program" in 2020
  • Awarded "National African American Recognition Program" in 2023
  • Awarded "RCC Achievement Award" in 2018
  • Awarded "RCC Black Achievement Award" in 2022
  • Honors Roll (2020-Present)
  • Principal’s List (2020-Present)
  • English National Honor Society Member
  • Mu Alpha Theta Member
  • Science National Honor Society Member (2022- 2024)
  • National Junior Honor Society Member (2019)
  • Liberty Partnership Program Member (2020-2024)
  • Honor Roll (2024-2025)

Timeline

Sales Associate

Ross Dress for Less
11.2024 - 06.2025

Hostess

Gyuzo Japanese BBQ
03.2024 - 07.2024

Sales Associate

Hot Topic
10.2023 - 08.2024

Bachelor Of Arts And Science - Political Science

Howard University

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