Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Mariano

Emmitsburg,MD

Summary

I'm a committed student seeking a flexible part-time employment opportunity. I'm eager to leverage my exceptional communication and interpersonal skills in a professional setting. I have a proven track record of providing great customer service and quickly memorizing product details to foster strong customer relationships.

Overview

3
3
years of professional experience

Work History

Server

Wyndham Hotel
Gettysburg, PA
05.2024 - Current
  • Assisted in training new servers.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Server

Los Amigosmexicanrestaurant
Thurmont, MD
11.2023 - 04.2024
  • Greeted guests and provided menus.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Restaurant Team Member

Rutter's
Emmitsburg, MD
07.2022 - 10.2023
  • Assisted in taking customer orders and providing recommendations.
  • Provided quality customer service with a friendly attitude.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Followed health code regulations when handling food items safely.
  • Prepared food items such as salads, sandwiches, desserts., as needed.
  • Checked expiration dates on food products regularly and replaced expired items.
  • Trained new team members on restaurant policies and procedures.

Cleaning Crew Member

Fusion Car Wash
Frederick, MD
04.2022 - 07.2022
  • Vacuumed carpets, furniture, and upholstery.
  • Provided excellent customer service when interacting with customers or colleagues.
  • Followed established health codes while performing duties.
  • Used steam equipment to periodically clean upholstery and carpeting.
  • interacted with customers, letting them know the details done to their car while also giving out professional opinions to the client.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.

Restaurant Hostess

Gettysburg Family Restaurant
Gettysburg, PA
04.2021 - 03.2022
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Answered phones promptly to record and confirm reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.

Education

High School Diploma -

Catoctin High School
Thurmont, MD
05-2024

Skills

  • enjoy interacting with customers
  • good communicator and can easily understand and address customer needs and concerns
  • Hard worker and always strive to do my best
  • A team player and always willing to help out my coworkers
  • can understand and address customer needs and concerns
  • able to provide prompt and efficient service to customers
  • able to handle difficult customers in a professional manner

Languages

Spanish
Native/ Bilingual

Timeline

Server

Wyndham Hotel
05.2024 - Current

Server

Los Amigosmexicanrestaurant
11.2023 - 04.2024

Restaurant Team Member

Rutter's
07.2022 - 10.2023

Cleaning Crew Member

Fusion Car Wash
04.2022 - 07.2022

Restaurant Hostess

Gettysburg Family Restaurant
04.2021 - 03.2022

High School Diploma -

Catoctin High School
Jocelyn Mariano