Jocelyn Mariano
Emmitsburg,MD
Summary
I'm a committed student seeking a flexible part-time employment opportunity. I'm eager to leverage my exceptional communication and interpersonal skills in a professional setting. I have a proven track record of providing great customer service and quickly memorizing product details to foster strong customer relationships.
Overview
3
3
years of professional experience
Work History
Server
Wyndham Hotel
Gettysburg, PA
05.2024 - Current
- Assisted in training new servers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Server
Los Amigosmexicanrestaurant
Thurmont, MD
11.2023 - 04.2024
- Greeted guests and provided menus.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Restaurant Team Member
Rutter's
Emmitsburg, MD
07.2022 - 10.2023
- Assisted in taking customer orders and providing recommendations.
- Provided quality customer service with a friendly attitude.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Followed health code regulations when handling food items safely.
- Prepared food items such as salads, sandwiches, desserts., as needed.
- Checked expiration dates on food products regularly and replaced expired items.
- Trained new team members on restaurant policies and procedures.
Cleaning Crew Member
Fusion Car Wash
Frederick, MD
04.2022 - 07.2022
- Vacuumed carpets, furniture, and upholstery.
- Provided excellent customer service when interacting with customers or colleagues.
- Followed established health codes while performing duties.
- Used steam equipment to periodically clean upholstery and carpeting.
- interacted with customers, letting them know the details done to their car while also giving out professional opinions to the client.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Restaurant Hostess
Gettysburg Family Restaurant
Gettysburg, PA
04.2021 - 03.2022
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered phones promptly to record and confirm reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
Education
High School Diploma -
Catoctin High School
Thurmont, MD05-2024
Skills
- enjoy interacting with customers
- good communicator and can easily understand and address customer needs and concerns
- Hard worker and always strive to do my best
- A team player and always willing to help out my coworkers
- can understand and address customer needs and concerns
- able to provide prompt and efficient service to customers
- able to handle difficult customers in a professional manner
Languages
Spanish
Native/ Bilingual
Timeline
Server
Wyndham Hotel
05.2024 - Current
Server
Los Amigosmexicanrestaurant
11.2023 - 04.2024
Restaurant Team Member
Rutter's
07.2022 - 10.2023
Cleaning Crew Member
Fusion Car Wash
04.2022 - 07.2022
Restaurant Hostess
Gettysburg Family Restaurant
04.2021 - 03.2022
High School Diploma -
Catoctin High School