Jocelyn Marin
North Las Vegas,NV
Summary
Experienced operations supervisor with a proven track record of successfully leading and training teams, forecasting workloads, and effectively managing diverse projects. Demonstrated ability to handle multiple responsibilities simultaneously while maintaining a high level of accuracy. Committed to driving operational efficiency and achieving organizational goals through strategic planning and strong leadership skills.
Overview
9
9
years of professional experience
Work History
Customer Returns Specialist
Amazon Returns Center
06.2023 - Current
- Unload, inspect, and store damaged and returned products.
- Support sales team by providing information on common reasons for returns, enabling them to improve their sales strategies and minimize future issues.
- Document returned product details in inventory tracking system.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Operations Supervisor
Fedex Supply Chain
05.2022 - 05.2023
- Managed labor to ensure profitability
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Worked with Warehouse Management System to wave, split, combine and look up orders.
- Created alternative picking/packing procedures to save time and cost for both company and customers.
Customer Service Representative
Fedex Supply Chain
04.2021 - 05.2022
- Provided primary customer support to internal and external customers.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Worked on B2B orders with team, ensuring great quality and expectations were met.
- Worked with the outbound team to ensure orders were sent out on time and our Service Level Agreement was met.
Operations Lead
Fedex Supply Chain
01.2018 - 04.2021
- Trained, mentored and motivated 30+ employees to maximize team productivity.
- Monitored teammates UPH to ensure rate was being met.
- Provided support to Customer Service Representatives by managing customers work orders and completing them with excellent quality.
- Worked with Microsoft Excel, and Outlook to provide management of daily staff and operations.
Inventory Control Quality Assurance
Amazon Fulfillment Center
08.2015 - 12.2017
- Entered information into the system to update status reports.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Performed cycle counts on a daily basis to immediately spot errors and apply remedies.
Education
High School Diploma -
San Andreas High School
San Bernardino, CA05.2015
Skills
- Bilingual
- Deadline-oriented
- Ability to track performance
- Input
- Retrieve and analyze data
- Communication
- Understanding of customers' needs
- Problem Solving
- Skilled in Microsoft Word
- Skilled in Excel
- Skilled in Powerpoint
Accomplishments
Outstanding Purple Promise awards from multiple supervisors and management for over achieving UPH goals with great quality. Always maintaining a positive attitude towards colleagues and going above and beyond.
Timeline
Customer Returns Specialist
Amazon Returns Center
06.2023 - Current
Operations Supervisor
Fedex Supply Chain
05.2022 - 05.2023
Customer Service Representative
Fedex Supply Chain
04.2021 - 05.2022
Operations Lead
Fedex Supply Chain
01.2018 - 04.2021
Inventory Control Quality Assurance
Amazon Fulfillment Center
08.2015 - 12.2017
High School Diploma -
San Andreas High School
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