JOCELYN MARIN
Dallas,TX
Summary
Client-focused and fashion-passionate professional seeking a part-time Client Advisor position at Louis Vuitton – NorthPark to bring luxury service and brand excellence to every client interaction. I offer a strong background in customer service, virtual banking support, and relationship management within high-volume, fast-paced environments. Known for my attention to detail, communication skills, and ability to anticipate client needs, I thrive in delivering elevated, personalized experiences. I’m eager to contribute my adaptability, team-oriented mindset, and passion for fashion to uphold Louis Vuitton’s legacy of timeless elegance and innovation.
Overview
9
9
years of professional experience
Work History
International Client Onboarding
J. P. Morgan Chase
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Analyzed business requirements and translated them into functional specifications.
- Collaborated with stakeholders to identify process improvements and enhance operational efficiency.
Virtual Banker Assistant II
J.P Morgan Chase
10.2023 - 10.2025
- Managed multiple client timelines simultaneously, ensuring follow-up on banking requests such as account openings, transfers, fraud cases within set SLAs
- Partnered with departments including Home Lending Advisors, Wealth Management Advisors, and Business Relationship Managers to resolve clients needs and provide proactive updates.
- Developed strong rapport with client through digital channels offering personalized banking support while representing the brand professionally.
- Led the coordination of follow up tasks and projects items for client escalations, maintaining visibility and accountability.
- Skillfully recommend additional products and services to high net-worth clients.
- Deliver superior customer service to clients while building long lasting relationships.
- Open appropriate banking products for clients to include checking, savings, and credit cards
- Partner with all lines of business in order to ensure business results exceed expectations.
- Follow policies and procedures and regulatory banking requirements
- Accomplishment:
- I have consistently been recognized as the top banker in my team month after month.
- Average 14+ CSAT (client surveys) 100% Customer satisfaction.
- Selected to be team lead for the month of May where I helped peers with questions.
- Continue to uplift peers and answers questions with no hesitation.
- Provide feedback and keep teams up to date with new policies and procedures
- Designated Subject Matter Expert (SME) for Virtual Bank within my team, responsible for sharing expertise and best practice.
Associate Banker - ME
J.P Morgan Chase
05.2017 - 10.2023
- Open appropriate banking products for clients to include checking, savings, and credit cards
- Skillfully recommend additional products and services to high net-worth clients.
- Partner with all lines of business in order to ensure business results exceed expectations.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Always placed the customer at the center in order to drive overall satisfaction.
- Maintained high productivity by efficiently processing cash, credit, debit and payments for customers.
Education
BBA - Human Resources Management
University of North Texas
Denton, TX05.2021
Skills
- Independent, self- motivated
- Strong client focus and ability to partner with various internal groups
- Excellent organizational skills
- Ability to multi-task effectively and leverage internal resources
- Ability to learn and adapt quickly
- Excellent time management
- Able to work under pressure
- Interpersonal, team-oriented, team player
- Problem resolution
- Curiosity/ growth mindset, willing to learn and grow
- Relationship building
- Strong interpersonal and influencing skills
- High attention to detail
- Critical thinking
- Able to manage multiple priorities simultaneously
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
International Client Onboarding
J. P. Morgan Chase
10.2025 - Current
Virtual Banker Assistant II
J.P Morgan Chase
10.2023 - 10.2025
Associate Banker - ME
J.P Morgan Chase
05.2017 - 10.2023
BBA - Human Resources Management
University of North Texas