Jocelyn Marquez
Oklahoma City,USA
Summary
Experienced professional seeking a role leveraging leadership skills in fast-paced human resources and implementation departments. Dedicated to providing exceptional support, adept at navigating complex organizational structures and driving successful outcomes. Proven track record of effectively managing teams and implementing strategic initiatives. Poised to contribute expertise to a dynamic organization focused on growth and innovation.
Overview
10
10
years of professional experience
Work History
Human Resources – Compliance – HR Pre-Employment Team Leader
Paycom
12.2023 - Current
- Direct the candidate compliance team in processing and tracking candidates through all steps of the background process
- Ensure consistency and compliance for all steps in the candidate hiring process from offer letter through completion of background items
- Review all candidate files and provide final sign off to confirm all information and steps have been followed
- Communicate with candidates as needed for additional information, to rescind employment or confirm employment and start date
- Facilitate connection between candidates and HR as well as the hiring manager during the onboarding process
- Provide continual improvement and standardization of background check process across the organization
- Collaborate with recruiting, IT, and hiring managers to ensure candidates are signed off within designated time frames and set up for their first day
- Serve as main contact for background technology vendor partners
- Project management as needed for candidate compliance initiatives
- Remains knowledgeable of applicable multi state background laws impacting candidates
- Holding regular one-on-one meetings with the employee to discuss the employee's performance/metrics and for continuous development of employees
- Makes strong recommendations to department leaders regarding the employee's performance in relation to development and performance reviews and compensation
- Manages the employee's performance including coaching, performance improvement plans, counseling's and makes strong recommendations regarding employee separations
Human Resources- Talent and Organizational Development - Employee Experience Specialist
Paycom
05.2023 - 12.2023
- Coordinate and facilitate day one orientation for all OKC new hires
- Facilitate and create orientation content in Spanish for new hires
- Create and update content for new hires
- Assist in coordinating Gallup Survey and driving engagement
- Assist in onboarding new Global employees by creating needed content, managing calendar invites, and coordinating time difference
- Collaborate with various HR teams to ensure consistency and understanding of domestic and global hires
Human Capital Management - Product Setup Team Lead (Doc Mngt, Background Checks, Learning, Surveys)
Paycom
10.2022 - 05.2023
- Coach, develop, and train team members as needed to ensure support at all levels
- Oversee large historical document projects for department
- Create confluence material for department processes
- Audit JIRA system for data accuracy
- Assist with department reporting and JIRA dashboard creation as needed
- Facilitate monthly department meeting creation and organization
- Facilitate the onboarding of new hires within Product Setup Department
Human Capital Management - Product Setup Team Lead (Garnishments, COBRA, WOTC, Scheduling)
Paycom
09.2020 - 10.2022
- Created confluence pages for Garnishments, COBRA, and WOTC
- Created training material for Product Setup Admin
- Provided performance feedback to Specialists during one-on-ones and identify training and development opportunities
- Successfully managed a team of 10 employees through peak seasons
- Streamlined the current setup process to increase communication and workflow with internal parties
- Oversaw projects regarding garnishment dashboard enhancement to ensure efficiency for internal and external clients
Senior Garnishment Specialist
Paycom
06.2016 - 09.2020
- Trained new hires on garnishment processes and policies
- Conducted department trainings over garnishments and Paycom processes
- Created step by step training material for the auditing of checks and garnishment deductions
- Produced reference material for the expiration of garnishments to ensure accuracy in setup
- Reconciled bank accounts due to garnishment outages of over 4K
- Aided in process to identify duplicate checks and deleted payrolls; decreasing client issues and banking outages
- Streamlined checks’ process to reduce turnaround time by 6 business days
- Introduced and identified payroll grid updates to aid in garnishment payroll audits to decrease liability issues
Teller
BancFirst
04.2015 - 06.2016
- Provided account services to customers such as: deposits, withdrawals, loan payments, check cashing, and other services
- Promoted bank products including: credit cards, accounts, and loans
- Complied with banking standards, audits, and security procedures
- Trained new hires on banking processes
Education
Bachelors - business administration | Finance (Minors: Insurance, business, personal finance)
University of Central Oklahoma (UCO)
Edmond, OK05.2016
Skills
- Dare to LEAD Certified
- Product Setup Team Leader
- Top Producer 2022
- International Onboarding Team 2023
- Lean/Six Sigma White Belt Completion
- Strong communication skills
- Customer service skills
- Adaptable
- Detail Oriented
- Familiar with FCRA Employment Laws
- Experience with JIRA dashboard creation
- Experience with filters
- Ability to manage multiple projects
- Experience with presenting to multiple groups
- Experience with interviewing
- Problem-Solving
- Documentation And Reporting
Skillsaccomplishments
- Dare to LEAD Certified
- Product Setup Team Leader Top Producer 2022
- International Onboarding Team 2023
- Lean/Six Sigma White Belt Completion
- Strong communication and customer service skills
- Adaptable & Detail Oriented
- Familiar with FCRA Employment Laws
- Experience with JIRA dashboard creation and filters
- Ability to manage multiple projects to drive business needs.
- Experience with presenting to multiple groups
- Experience with interviewing and selecting candidates
- Bilingual; Fluent in Spanish & English
Activities
- Completed Situational Leadership
- Employee Resource Group HOLA Committee Lead
- Completion of LEAD Program- Paycom
- Completion of Emerging Leaders Program
- HCM culture committee member during Q4 2021
- Guardian over Employee Engagement for Product Setup 2021-2022
- Guardian over Workforce Management 2023
- Leader of Paycom Ambassador Program 2021-2023
- PSS Mentor 2020-2023
Languages
Spanish
Professional Working
Timeline
Human Resources – Compliance – HR Pre-Employment Team Leader
Paycom
12.2023 - Current
Human Resources- Talent and Organizational Development - Employee Experience Specialist
Paycom
05.2023 - 12.2023
Human Capital Management - Product Setup Team Lead (Doc Mngt, Background Checks, Learning, Surveys)
Paycom
10.2022 - 05.2023
Human Capital Management - Product Setup Team Lead (Garnishments, COBRA, WOTC, Scheduling)
Paycom
09.2020 - 10.2022
Senior Garnishment Specialist
Paycom
06.2016 - 09.2020
Teller
BancFirst
04.2015 - 06.2016
Bachelors - business administration | Finance (Minors: Insurance, business, personal finance)
University of Central Oklahoma (UCO)