Jocelyn Marrero-Nash
Astoria,NY
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Stout Hospitality Group
New York, NY
06.2017 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coordinated events and large parties.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Scrum Master Apprentice
Integral Agile
09.2019 - 03.2020
- Liaised between product owners & managers, key stakeholders, and technology leaders to manage expectations, enhance communication and improve transparency for all parties involved in company initiatives, helping all team members to understand and align to company goals and Agile strategy
- Created a culture of continuous improvement by evolving existing work practices and processes by installing an inspect and adapt culture across teams
- Coached team members on Agile (SAFe) tooling such as Rally CA to provide real time insight into delivery status, prevent or remove impediments, reduce cycle time, and improve throughput
- Coordinated and coached team members for Scrum & Scaled Scrum ceremonies, including PI planning, scrum of scrums, sprint planning, daily stand-ups, sprint retrospectives, sprint demos, backlog refinement and release planning
- Trained other scrum masters on how to effectively hold scrum ceremonies by coaching them on best practices, including on how to use planning poker for story estimation, correctly write user stories, facilitate impactful retrospective exercises and implement planning session structure
- Facilitated closer relationships between business and tech, resulting in clear communication and enhanced transparency
- Trained other scrum masters to encourage team members to envision from the perspective of the business problems being solved rather than solely performing technical tasks
- Used scrum burndown & release burnup charts to celebrate success and to review failures in an effort to improve future sprint & release/PI cycles and efficiency, enabling the ability to predict capacity
- Facilitated cross training sessions to create more cross functional teams
- Developed detailed project plans and estimates based on identified risks and options.
Adjunct Faculty- Psychology Department
University of Bridgeport
08.2010 - 05.2011
- Developed syllabus, lesson plans and course materials for each class taught.
- Assessed student progress through tests, quizzes and assignments.
- Evaluated student performance through grading of exams and projects.
- Collaborated with other faculty members to ensure quality instruction.
- Advised students on academic issues related to their courses.
- Held office hours for individual consultations with students.
- Researched new teaching methods to improve instructional delivery methods.
- Utilized technology tools such as PowerPoint presentations, video conferencing, online discussion boards.
- Created a positive learning environment by establishing clear expectations for behavior in the classroom setting.
- Monitored student progress throughout the semester and provided appropriate interventions when needed.
- Provided feedback to fellow instructors regarding curriculum design or pedagogical approaches.
Manager/Head Bartender
One Mile House
07.2017
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
Education
M.A. Educational Psychology -
Hunter College
06.2016
B.S. Psychology -
University of Bridgeport
05.2010
Associates Degree in Arts and Sciences -
Housatonic Community College
05.2008
High School Diploma -
St. Joseph High School
06.2005
Skills
- Business operations knowledge
- Team leadership strength
- Attention to detail
- Operations Management
- Training and development skills
- Hiring and recruitment
- Business Development
- Budgeting and cost control
- Google Drive
- Process Improvement
- Inventory Control
- Sales Techniques
- Operations Oversight
- Effective customer communication
- Presentation Skills
- Public Speaking
- Interpersonal Skills
- Event Planning
Certification
Certificate in Food Protection from NYC Department of Health
Certified Zumba Instructor (Level 1)
Timeline
Scrum Master Apprentice
Integral Agile
09.2019 - 03.2020
Manager/Head Bartender
One Mile House
07.2017
Assistant General Manager
Stout Hospitality Group
06.2017 - Current
Adjunct Faculty- Psychology Department
University of Bridgeport
08.2010 - 05.2011
M.A. Educational Psychology -
Hunter College
B.S. Psychology -
University of Bridgeport
Associates Degree in Arts and Sciences -
Housatonic Community College
High School Diploma -
St. Joseph High School