Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Martin

Waldorf,MD

Summary

Seasoned Protective Services Officer and U.S Citizen (Last 4 SSN: 9536), with experience in law enforcement, threat assessment, and emergency response. Skilled in maintaining secure environments through proactive security practices and extensive knowledge of safety protocols. Demonstrated ability to handle high-stress situations effectively while ensuring public safety at all times. Committed to making meaningful impact by providing protective services with integrity and professionalism. Resilient Protective Services Officer known for high productivity and efficient task completion. Possess specialized skills in crisis management, risk assessment, and conflict resolution. Excel at communication, teamwork, and adaptability, ensuring safety and security in challenging environments.

Overview

12
12
years of professional experience

Work History

Protective Services Officer (Salary: (90,000)

IssAction Site:U.S Geological Survey (Reston, VA)
Queens, New York
08.2021 - 08.2025
  • Monitored access points to ensure authorized entry and exit of personnel.
  • Conducted regular patrols to maintain safety throughout the facility premises.
  • Responded to security incidents and emergencies with appropriate protocols.
  • Collaborated with local law enforcement during investigations and security assessments.
  • Maintained detailed logs of incidents, observations, and safety checks.
  • Trained new team members on safety procedures and emergency response protocols.
  • Utilized surveillance systems to monitor activities and identify potential threats.
  • Adhered to all applicable laws, regulations and policies related to protective services.
  • Greeted guests upon arrival and provided directions when requested.
  • Investigated reported incidents, wrote detailed reports and maintained accurate records.
  • Responded promptly to alarm activations, emergency calls and other security-related incidents.
  • Inspected equipment and property for damage or loss prevention purposes.
  • Assessed situations quickly in order to make sound decisions in line with company policy.
  • Conducted searches of people, vehicles, bags or parcels entering the facility as required.
  • Interacted courteously with staff members while providing excellent customer service.
  • Provided security services to customers and visitors by monitoring access control points.
  • Enforced rules, regulations and policies for a safe environment for all personnel on site.
  • Attended safety meetings regularly and kept up-to-date on security procedures.
  • Maintained high levels of alertness throughout shifts.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.

Armed Security Officer, Retail (Salary: 31,200)

Security Solutions Group & Investigative Services
Woodbridge, Virginia
09.2020 - 08.2021
  • Monitored store premises to deter theft and ensure safety.
  • Conducted regular patrols to identify security risks and suspicious activity.
  • Collaborated with law enforcement during investigations of incidents.
  • Engaged with employees to promote a culture of safety and security awareness.
  • Patrolled assigned areas to identify suspicious activity, unauthorized personnel, and safety hazards.
  • Conducted regular inspections of all access points, exits, doors, gates. to ensure their proper functioning.
  • Assisted with crowd control when needed during busy periods or special events.
  • Greeted customers entering the store while screening for potential shoplifters or trespassers.
  • Maintained a visible presence throughout the premises at all times in order to deter criminal activity.
  • Investigated shoplifting incidents by reviewing CCTV footage and conducting interviews with witnesses and suspects.

Unarmed Security Officer (Salary: 29,120)

Allied Universal Security Services(INOVA Hospital)
Falls Church, Virginia
11.2016 - 09.2020
  • Monitored surveillance systems to detect suspicious activities in hospital premises.
  • Patrolled assigned areas to ensure safety and security for staff and patients.
  • Responded promptly to alarms and emergency situations, coordinating with medical staff.
  • Assisted in managing visitor access to maintain a secure environment.
  • Conducted regular safety inspections of facilities and equipment for compliance.
  • Collaborated with law enforcement during investigations and incident reporting.
  • Trained new security personnel on procedures and emergency response protocols.
  • Documented incidents in detailed reports for management review and analysis.
  • Trained new employees on hospital security policies and procedures.
  • Assisted in resolving conflicts between patients or visitors.
  • Conducted rounds of hospital premises to ensure safety and security measures were being met.
  • Performed routine patrols throughout the facility grounds or parking lots.
  • Enforced hospital regulations regarding visitors, personnel, and vehicles.
  • Communicated with law enforcement officers when necessary.
  • Monitored and responded promptly to any suspicious activity or emergency situations.
  • Documented all security incidents in an incident report form.
  • Assisted with crowd control during special events held at the hospital.
  • Inspected entrances, exits, and other areas for potential security risks.
  • Managed access control systems including CCTV surveillance cameras.
  • Ensured compliance with local laws governing health care facilities' security operations.
  • Investigated reports of missing items or suspicious activities.
  • Identified safety hazards within the premises and reported them accordingly.
  • Participated in drills designed to test preparedness for various emergency scenarios.
  • Implemented effective strategies to prevent unauthorized access into restricted areas.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Maintained high levels of alertness throughout shifts.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Security Training

Goodwill of Greater Washington
Arlington, Virginia
09.2016 - 11.2016
  • Obtained DCJS certifications for unarmed security (first aid, AED, OC spray, baton, etc.).
  • Hospitality and customer service training.
  • Resume-building course.
  • Job interview skills workshop.

Assistant Store Manager (Salary: 20,800)

Underground by Journeys
Hyattsville, Maryland
07.2013 - 02.2016
  • Assisted in daily store operations and ensured smooth workflow.
  • Trained and mentored new staff on customer service techniques.
  • Coordinated inventory management to maintain stock levels and organization.
  • Implemented visual merchandising strategies to enhance product displays.
  • Oversaw cash handling procedures to ensure accuracy and security.
  • Resolved customer inquiries and complaints effectively and professionally.
  • Collaborated with team members to achieve sales goals and targets.
  • Conducted staff performance evaluations to support employee development.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Education

DHS, FPS Training Program

Allied Universal Security Solutions
Reston, VA
08-2025

DHS Protective Service Officer Training Program

Main Line Protective Services, INC.
Largo, MD
10-2020

DCJS, DC Special Police Officer

D&D Security Academy
Alexandria, VA
09-2016

Some College (No Degree) -

Montgomery College
Rockville, MD

Skills

  • Alarm response
  • Radio communication
  • Customer service
  • Staff training
  • Time management
  • Team leadership
  • Weapons training
  • Threat assessment
  • Report writing
  • First aid and CPR certified
  • CCTV surveillance
  • Metal detector operation
  • Fire safety training
  • Identification verification
  • Conflict de-escalation
  • Hazardous materials response
  • Security screenings

Timeline

Protective Services Officer (Salary: (90,000)

IssAction Site:U.S Geological Survey (Reston, VA)
08.2021 - 08.2025

Armed Security Officer, Retail (Salary: 31,200)

Security Solutions Group & Investigative Services
09.2020 - 08.2021

Unarmed Security Officer (Salary: 29,120)

Allied Universal Security Services(INOVA Hospital)
11.2016 - 09.2020

Security Training

Goodwill of Greater Washington
09.2016 - 11.2016

Assistant Store Manager (Salary: 20,800)

Underground by Journeys
07.2013 - 02.2016

DHS, FPS Training Program

Allied Universal Security Solutions

DHS Protective Service Officer Training Program

Main Line Protective Services, INC.

DCJS, DC Special Police Officer

D&D Security Academy

Some College (No Degree) -

Montgomery College

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