Jocelyn Martinez
Lantana,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
Pollo Campero
03.2019 - 03.2023
- Trained and mentored new employees to maximize team performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
Bachelor Of Mathematics - Mathematics Teacher Education
Universidad De El Salvador
San Miguel, El Salvador High School -
Instituto Nacional Ptof. Francisco Ventura Zelaya
El Salvador 11.2009
Skills
- Opening and Closing Procedures
- Accurate Money Handling
- Payment Processing
- Policy Administration
- Labor and Food Cost Control
- Interpersonal Skills
- Performance Tracking and Evaluations
- Handling Customer Complaints
- Inventory and Supply Management
- Recruiting and Hiring
- Coaching and Mentoring
- Directing Team Members
- Safety and Security Enforcement
- Shift Work
- Customer Experience Management
- Hospitality Management
- Guest Relations
- Goal Attainment
- Energetic and Enthusiastic
- Guest Satisfaction
- Corrective Actions
- Billing and Payment Processing
- Team Meetings
- Post-Incident Reviews
- Inventory Control
- Food Safety and Sanitation
- Station Preparation
- Operations Management
- Staff Training and Onboarding
- Opening and Closing Procedures
- Opening and Closing Procedures
- Opening and Closing Procedures
- POS Transactions
- Dropping Safe Cash
- Safe Balancing
- Cash Handling
- Verbal and Written Communication
- Sports Nutrition
- Job Assignments
- Loss Prevention Strategies
- Maintaining Clean Work Areas
- Operational Procedures
- Constructive Feedback
- Employee Relationships
- Inventory Accuracy
- Customer Inquiries
- Customer Loyalty
- Leading Employees
- Company Safety Policies
- Collaborative Environments
- Employee Performance Reviews
- Reviewing Performance
- Meeting Production Goals
- Safety Awareness
- Cash Drawer Balancing
- Raw Materials
- Credit Card Transaction Processing
- POS Inventory System Operation
- Schedule Management
- Rewards Programs
- Minor Repairs
- Loyalty Programs
- Incident Management
- Security Monitoring
- Documentation
- Reporting
Certification
- Certified food protection manager certification examination , sera safe certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The best way out is always through.
Robert Frost
Timeline
Shift Manager
Pollo Campero
03.2019 - 03.2023
Bachelor Of Mathematics - Mathematics Teacher Education
Universidad De El Salvador
High School -
Instituto Nacional Ptof. Francisco Ventura Zelaya
Similar Profiles
Jorge RomanJorge Roman
Cashier at Pollo CamperoCashier at Pollo Campero
Justin MelgarJustin Melgar
Restaurant Shift Manager at Pollo CamperoRestaurant Shift Manager at Pollo Campero
JAVIER BUITRAGOJAVIER BUITRAGO
General Manager at Pollo CamperoGeneral Manager at Pollo Campero
Dorian MejiaDorian Mejia
Crew Member/Assembly Line Worker at Pollo CamperoCrew Member/Assembly Line Worker at Pollo Campero
Adriel EulitteAdriel Eulitte
Tutor at Caribbean Cultural AssociationTutor at Caribbean Cultural Association