Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Martinez

Rialto,CA

Summary

Industrious Shift Leader fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Documented success in supporting continuous improvement efforts and recommending measures to improve productivity. Strong technical and people management abilities.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
Rialto, CA
05.2019 - Current
  • Completed opening and closing duties to facilitate business operations.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Taught staff upselling techniques to meet revenue targets.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Collaborated with team members to improve performance and implement training updates.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Monitored staff performance to ensure quality standards were met.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Communicated clearly with employees regarding job duties, expectations, and policies.

Education

High School Diploma -

Wilmer Amina Carter High School
Rialto, CA
06-2020

Skills

  • Training and Mentoring
  • Customer-Oriented
  • Cash Handling Ability
  • Speedy and Efficient

Languages

Spanish
Professional

Timeline

Shift Supervisor

Starbucks
05.2019 - Current

High School Diploma -

Wilmer Amina Carter High School

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Jocelyn Martinez