Jocelyn Martinez
Mission
Summary
Dedicated healthcare professional with a background in patient care and customer service. Skilled in medication management and health monitoring. Committed to creating positive rapport with patients and providing quality patient care.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Care Giver
Ariana's Home Care
Mission
07.2026 - Current
- Improved patient outlook and daily living through compassionate care.
- Monitored and documented clients' health metrics and medication adherence to support optimal care.
- Assisted clients with daily living activities and personal care tasks.
- Communicated effectively with families regarding client needs and progress.
- Provided companionship and emotional support to foster a positive and engaging environment.
- Maintained a clean and safe environment for clients at home.
- Adapted care strategies based on individual client preferences and needs.
- Transported clients to appointments and errands to shop for groceries, attend doctor appointments and run errands.
- Prepared meals according to dietary requirements and assisted with feeding.
- Observed and reported changes in clients' physical, emotional, and mental conditions to inform care adjustments.
Sales Associate/Front End Cashier
Zara
McAllen
04.2022 - 09.2025
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.Assisted customers with product selection and provided styling advice.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to ensure optimal stock levels on the sales floor.
- Maintained visual merchandising standards to enhance store presentation.
- Educated customers about ongoing promotions and new arrivals.
- Participated in inventory management to track stock levels accurately.
- Helped customers find specific products, answered questions, and offered product advice.
- Welcomed customers warmly to create a positive shopping atmosphere. and provided exceptional customer service.
Sales/ Customer Service
Century Fence & Pools
Mission
02.2018 - 03.2022
- Opened new accounts and pursued sales by sharing price, credit terms, sales contracts, rewards and installation schedules.
- Negotiated prices and sales contracts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided exemplary customer service through active listening skills.
Medical Assistant
Alberto Duran MD OBGYN
Mission
03.2019 - 06.2019
- Assisted in patient intake and recorded medical histories.
- Administered medications and provided patient education on usage.
- Scheduled appointments and managed physician's calendar efficiently.
- Supported the physician during examinations and procedures.
- Handled medical records management and maintained confidentiality standards.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized charts, documents and supplies to maintain team productivity.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Prepared examination rooms and ensured cleanliness and organization.
Education
Medical Assistant Certificate -
Brightwood College
McAllen06-2019
High School Diploma -
Palmview High School
Mission, TX06-2016
Skills
- Patient care
- Healthcare
- Customer Service
- Medication management
- Health monitoring
- Sales
- Active listening
- First aid and safety
- Customer engagement
- Appointment scheduling
- Vital signs measurement
Certification
- Medical Assistant Certificate
- CPR
Timeline
Care Giver
Ariana's Home Care
07.2026 - Current
Sales Associate/Front End Cashier
Zara
04.2022 - 09.2025
Medical Assistant
Alberto Duran MD OBGYN
03.2019 - 06.2019
Sales/ Customer Service
Century Fence & Pools
02.2018 - 03.2022
Medical Assistant Certificate -
Brightwood College
High School Diploma -
Palmview High School