Jocelyn McMillan

Starter- The Starter sets up the trays at the start of the patient tray line, reads the tray ticket printed from the MyDining system and places the proper condiments and utensils. The Starter will restock the starter station during downtime.

Assembler- The Assembler ensures that each ticket is being addressed and correct hot and cold items are being added to the tray. He or she is responsible for placing or assisting in placing additional hot and cold items on the patient tray. The assembler will restock the trayline area during down times.

Host/Hostess/Tray Deliver- The host/hostess checks the trays at the end of the tray line and places the trays onto the holding carts. The host/hostess delivers the trays to the patients within the established time frame, picks up the dirty trays and assists any patients who require help with ordering.

Cashier

• Developed strong customer service skills through effective communication and patience while engaging with diverse clientele.
• Accurately processed transactions and managed cash handling, ensuring financial integrity.
• Gained in-depth knowledge of company products, which enhanced customer experience and satisfaction.
• Responsible for various operational tasks, including stocking supplies, maintaining cleanliness in dining areas and restrooms, and sanitizing equipment.

Foreman

• Engaged with customers by taking and processing orders, handling payments, and addressing inquiries to ensure a positive dining experience.
• Prepared food and beverages in alignment with company service standards and quality assurance practices.
• Maintained a safe, clean, and organized work environment by adhering to health and safety guidelines.

Assistant Manager (2019-2020)

• Ensured compliance with the store’s standard operating procedures, promoting operational excellence across all areas of the business.
• Managed staff positioning through a balanced position chart, ensuring optimal coverage and efficiency during shifts.
• Monitored Team Members’ adherence to company standards for uniform and personal hygiene, fostering a professional work environment.
• Implemented and enforced the company’s Production Guides and Product Level System, ensuring proper procedures for food preparation and handling are consistently followed.
• Communicated operational issues and challenges to the Restaurant General Manager, facilitating timely resolutions and maintaining smooth restaurant operations.

• Set up for wedding ceremonies and receptions, ensuring all aspects of the event are organized and presentable.
• Provided exceptional service to guests during events, attending to their needs and ensuring a memorable experience.
• Assisted with the teardown and cleanup of the venue following the conclusion of the event, maintaining cleanliness and organization.

• Delivered exceptional customer service, ensuring a positive experience for all patrons.
• Operated the cash register efficiently, processing transactions accurately and handling cash with care.
• Expedited food orders, ensuring timely delivery and adherence to quality standards.
• Stocked inventory and supplies to maintain operational efficiency and support service demands.
• Conducted regular sanitization procedures to maintain a clean and safe dining environment.