Jocelyn McSherry
Tarentum,PA
Summary
• Results-driven customer service representative with a knack for resolving issues efficiently while ensuring compliance with company policies. Recognized for training and developing new staff, leading to increased productivity and service quality. Strong multitasking abilities combined with outstanding communication skills enable seamless handling of diverse customer needs. Committed to leveraging expertise to enhance customer experiences and support a high-performing team.
Detail-oriented environmental services worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Works autonomously with strong time management skills. Demonstrates dedication to customer satisfaction, reliability, and taking pride in job well done.
Overview
3
3
years of professional experience
Work History
Thin Film Cleaning Technician
Coherent Corp
Saxonburg, Pennsylvania
02.2025 - Current
- Followed contamination control procedures for semiconductor manufacturing spaces.
- Maintained cleanroom sanitation standards across Coherent Corp production areas.
- Cleaned surfaces, floors, and equipment using approved chemical solutions.
- Inspected equipment to ensure proper functioning.
- Reported safety hazards and maintenance issues to supervisors promptly.
Customer Service
Oakmont Bakery
04.2024 - Current
- Delivered exceptional customer support across multiple channels, resulting in timely resolution of inquiries and increased customer satisfaction.
- Maintained a positive and professional demeanor while interacting with customers, ensuring a welcoming experience.
- Displayed a positive and professional demeanor during customer interactions, contributing to a welcoming atmosphere.
- Ensured adherence to company policies and legal regulations during all customer interactions and transactions, maintaining operational integrity.
Barista
Dunkin
04.2023 - 04.2024
- Prepared high-quality beverages consistently according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of coffee station and dining area to ensure compliance with health and safety regulations.
- Managed inventory levels of coffee beans, syrups, and supplies to minimize waste.
- Participated in regular training sessions on new products and industry trends to enhance service quality.
Education
High School Diploma -
Highlands High School
Pittsburgh, United StatesSkills
- Industry compliance
- Process Improvement
- Multitasking
- Technical Proficiency
- Product Knowledge
- Adaptability
- Communication Skills
- Time Management
- Cleanroom sanitation
- Inventory control
- Effective communication
- Attention to detail
Personal Information
Name : Jocelyn McSherry
Personal Email : j_mcsherry128@icloud.com
Personal Cell : 724-591-3493
Address: 306 W 10th Ave Tarentum, PA 15084
Timeline
Thin Film Cleaning Technician
Coherent Corp
02.2025 - Current
Customer Service
Oakmont Bakery
04.2024 - Current
Barista
Dunkin
04.2023 - 04.2024
High School Diploma -
Highlands High School