Jocelyn McWilliams
Lakeland,USA
Summary
Passionate, result oriented, hardworking, compassionate, open-minded and kind. My main objective is to constantly increase my knowledge, skills and make a difference in what I do to provide an added value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Surveyor
American Directions Research Group
02.2023 - 01.2025
- Telephone surveys with veterans to gather information about their health and use of health care, collecting their responses, and accurately recording responses in a designated system
- Work fast-paced with high volume call demand
- Report to Veterans Crisis Line and document
Receptionist
Essentials Massage and Facials of Lakeland
01.2023 - 02.2023
- Greet guests
- Assisted with bookings and payments
- Customer service
- Spa assistant
- Maintain the spa environment
- Prepare and clean treatment rooms and tables
- Restock supplies and equipment
- Launder linens
- Complete opening and closing procedures
Warehouse Associate
Amazon
02.2022 - 05.2022
- Receive and sort inventory
- Scanning packages
- Sorting and storing
Receptionist
LA Fitness
05.2021 - 07.2021
- Greet customers
- Check in members
- Answer phone inquiries
- Processing payments
- Maintain membership records
- Assist with membership sales
- Scheduling classes
Education
National Certified Medical Assistant -
NUC University – Florida Technical College
Lakeland, FL02.2025
High school diploma -
Acceleration Academy
Sarasota, FL05.2020
Skills
- Medical knowledge
- Basic medical terminology
- Adherence to protocols
- Injections
- Phlebotomy
- First Aid (CPR)
- Vital Signs
- Patient care
- Electrocardiogram (ECG)
- Sterilization techniques
- Cleanliness
- Drive for Results
- Organizational skills
- Attention to detail
- Critical Thinking
- Problem Solving and Decision Making
- Works well Independently
- Works well as a team
- Effective Communication
- Interpersonal skills
- Customer service
- Computer literacy
- Compassion
- Collaboration
- Multitasking
- Time management
Certification
- NCMA, 02/01/25, 02/28/26, Identification number: 1215289.
- BLS Certification, 05/01/24, 03/31/26, Curriculum of the American Heart Association Basic Life Support (CPR and AED) Program. eCard code: 245418561193.
Timeline
Surveyor
American Directions Research Group
02.2023 - 01.2025
Receptionist
Essentials Massage and Facials of Lakeland
01.2023 - 02.2023
Warehouse Associate
Amazon
02.2022 - 05.2022
Receptionist
LA Fitness
05.2021 - 07.2021
National Certified Medical Assistant -
NUC University – Florida Technical College
High school diploma -
Acceleration Academy
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