Jocelyn Medellin
San Antonio,TX
Summary
Proven leader and effective problem-solver, adept in emergency response and customer service, with a track record of maintaining swimmer safety and enhancing guest experience at Parks and Recreation Department. Certified in CPR/AED, I excel in high-pressure environments, demonstrating strong communication and decision-making skills. My approach significantly improved facility safety and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Parks and Recreation Department
San Antonio, TX
06.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
Cashier
El Tropical
San Antonio, TX
03.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Thomas Jefferson High School
San Antonio, TXSkills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- First Aid
- Patience and Empathy
- Team Collaboration
- CPR and AED Training
- CPR Certified
- General Maintenance
- Emergency Response
- Safety Training
- Public safety knowledge
- Complex Problem-Solving
- Water rescue techniques
- Swimming Lessons
- Pool Maintenance
- Swim Instruction
- Training and mentoring
- Patron Support
- Swimming instruction
- Policy Management
- Lifeguard operations
- Group and individual instruction
- Chemical Level Testing
- Weather Monitoring
- Pool operations
- Equipment Oversight
- Water Sampling
- Needs Assessment
- Certified in CPR/AED
- Customer Service
- Decision-Making
- Rules Enforcement
Certification
Educational Aide 1
Languages
Spanish
Limited Working
Timeline
Lifeguard
Parks and Recreation Department
06.2022 - Current
Cashier
El Tropical
03.2022 - 07.2022
Thomas Jefferson High School