Jocelyn Medina
El Monte,CA
Summary
Experienced with pharmaceutical packaging processes, ensuring product integrity. Utilizes attention to detail and teamwork to maintain high standards in safety and quality control. I consistently demonstrate proficiency in following cGMP practices by adhering to established protocols, maintaining meticulous documentation, and ensuring compliance with all quality and safety standards. Excels in adapting to fast-paced environments, effective at prioritizing tasks and meeting deadlines. Equipped with strong willingness to learn, and excellent communication skills. Ready to be a team member and achieve company goals.
Overview
13
13
years of professional experience
Work History
Quality Assurance Inspector
International Medications Systems Ltd.
12.2023 - Current
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Collaborated and communicated with production teams to identify defects, quality issues, and recommend corrective actions.
- Trained new inspectors on quality control procedures and inspection techniques.
- Maintained documentation of inspection results, ensuring accuracy and regulatory compliance.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected incoming and outgoing materials for accuracy and quality.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Monitored product quality at all stages of the packaging production process.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Utilized quality control software to track and analyze product data.
Call Center Representative
PRWT
01.2019 - 12.2023
- Met customer call guidelines for service levels, handle time, and productivity.
- Learned and maintained an in-depth understanding of customer service information, providing knowledgeable responses to diverse questions.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies, and services.
- Participated in ongoing training and development, staying current on company policies and procedures, to deliver accurate information to customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier/Door Greeter
Sam's Club
01.2016 - 06.2019
- Greeted customers entering/ exiting store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times such as gas station representative, bakery, café, clothing, hardline department and was in midst of training for accounting as well.
- Upsold additional products and services to customers, increasing revenue.
- Helped customers navigate applications and in-store technology to deliver better experiences.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register- took care to check bills for fraud, cash, check, and credit card transactions with excellent accuracy levels.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Associate
Tutti Frutti Frozen Yogurt
04.2014 - 01.2015
- Stocked merchandise, clearly labeling items, and arranging according product type.
- Worked varied hours to meet seasonal and business needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization, cleanliness and managed customer relations through communication and helpful interactions.
- Replenished condiments, stored food in designated containers to prevent spoilage and supplies while maintaining cleanliness of service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company to uphold proper health standards.
- Learned other teammates' work tasks to train as backup.
Floor Associate
Claire's Stores Inc
09.2012 - 03.2013
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Worked non-paid evenings and weekends to earn working hours as required for after school class ROP- Retail Marketing during senior year of high school (Class 2013).
Education
High School Diploma -
Arroyo High School
El Monte, CA06.2013
No Degree - Baking And Pastry Arts
Los Angeles Trade Technical College
Los Angeles, CANo Degree - American Sign Language (ASL)
Los Angeles Trade Technical College
Los Angeles, CASkills
- Cash Handling
- Interpret Language
- Critical Thinking
- Attention to Detail
- Recordkeeping
- Data Entry
- Visual inspection techniques
- Non-conformance reporting
- Packaging inspection
- Proficient in cGMP Practices
Languages
Spanish
American Sign Language (ASL)
English
Timeline
Quality Assurance Inspector
International Medications Systems Ltd.
12.2023 - Current
Call Center Representative
PRWT
01.2019 - 12.2023
Cashier/Door Greeter
Sam's Club
01.2016 - 06.2019
Associate
Tutti Frutti Frozen Yogurt
04.2014 - 01.2015
Floor Associate
Claire's Stores Inc
09.2012 - 03.2013
High School Diploma -
Arroyo High School
No Degree - Baking And Pastry Arts
Los Angeles Trade Technical College
No Degree - American Sign Language (ASL)
Los Angeles Trade Technical College