Summary
Overview
Work History
Skills
Timeline
Generic

Jocelyn Mendoza

Queens,NY

Summary

Bilingual (Spanish and English) ,Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Dental Assistant

suri dental group
East Rockaway, New York
02.2024 - Current
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Maintained a neat, clean and organized environment throughout the office.
  • Fabricated temporary crowns or bridges from impressions taken by the dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Assisted in preparing and sterilizing instruments, materials, and equipment used during endodontic procedures.
  • Maintained and sterilized instruments, tools, and equipment used during dental surgeries.
  • Provided guidance to new staff members regarding job duties and responsibilities within the office setting.

Dental Receptionist/Assistant

artemis dds
Far Rockaway, NY
04.2023 - 01.2024
  • Greeted patients, provided them with necessary paperwork, and verified insurance information and escorted them to examination rooms.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Verified patient's eligibility for benefits under various insurance plans.
  • Verified, updated and entered patient information into system.
  • Sterilized instruments according to established guidelines and protocols.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices and prepared instruments before procedures
  • Broke down treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepared for next patient.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
  • keyholder and traveled to different offices
  • recall coordinator

Jewelry Sales Associate

Kay Jewlers
Lawrence, NY
12.2021 - 03.2023
  • Welcomed customers,offered to help locate items and suggested merchandise without being intrusive or pushy
  • Provided customers with detailed product knowledge and advice regarding jewelry selection.
  • Greeted customers in person and on the phone, answered questions, and provided assistance.
  • Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
  • Assisted customers in creating custom designs for special occasions.
  • Created window displays that showcased new products.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Engaged in suggestive selling techniques to increase sales volume.

Virtual Customer Service Associate

teledentist
Far Rockaway, NY
08.2020 - 11.2021
  • managed high volume of inbound and outbound customer calls and hit daily goals
  • Called patients to make appointment with the dentist
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Oriented newly hired employees by providing company information, reviewed resumes and interviewed applicants.
  • key holder

Skills

  • Very well organized
  • Great attention to detail
  • Strong communication skills
  • Meeting sales goals
  • ability to work independently and as part of a team
  • computer proficiency and Microsoft office
  • Phone and Email Etiquette
  • experience with open dental & dentrix
  • Appointment Scheduling
  • excellent patient relation and customer service skills

Timeline

Dental Assistant

suri dental group
02.2024 - Current

Dental Receptionist/Assistant

artemis dds
04.2023 - 01.2024

Jewelry Sales Associate

Kay Jewlers
12.2021 - 03.2023

Virtual Customer Service Associate

teledentist
08.2020 - 11.2021

Similar Profiles

CREATE PROFILE
Jocelyn Mendoza