Jocelyn Menjivar
South Gate,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at T&A Tacos. Proven ability to enhance guest relations and resolve complaints effectively. Skilled in cash handling and maintaining cleanliness, consistently improving operational efficiency and customer satisfaction. Recognized for training new staff and promoting menu items, fostering a collaborative team environment.
Overview
2
2
years of professional experience
Work History
Waitress
T&A Tacos
10.2024 - Current
- Provided excellent customer service, ensuring satisfaction and repeat business.
- Managed order taking and food delivery efficiently during peak hours.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Jr. Sandwich Artist
Subway
05.2024 - 10.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve service speed during peak hours.
- Executed daily cash handling procedures accurately, ensuring financial integrity of transactions.
- Followed food safety protocols consistently to maintain product quality and freshness.
- Maintained consistency in ingredient portioning per company guidelines, reducing waste without compromising product quality.
- Operated manual and electric appliances to peel, slice, and trim food.
- Resolved customer complaints promptly and professionally, turning negative experiences into positive ones whenever possible.
- Supported overall store operations through effective communication with management and coworkers alike.
- Demonstrated adaptability by quickly learning new processes or procedures when company initiatives were introduced or updated.
Cafeteria Worker
Downey Unified School District
08.2023 - 05.2024
- Prepared and served meals in compliance with nutritional guidelines and safety standards.
- Operated kitchen equipment efficiently to ensure timely meal preparation and service.
- Maintained cleanliness and organization of workstations to promote a safe food handling environment.
- Assisted in inventory management by monitoring stock levels and reporting shortages to supervisors.
- Cleaned and sanitized surfaces, tools, and equipment.
- Implemented waste reduction strategies that improved operational efficiency within the cafeteria setting.
- Developed system for managing peak times effectively, reducing wait times and avoiding overcrowding.
- Improved kitchen efficiency by organizing food preparation areas and streamlining workflows.
Education
High School Diploma -
Downey High School
Downey, CABachelor of Science - Biology
Cypress College
Cypress, CA06-2028
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Cash handling
- Decision-making
- Cleanliness
- Payment processing
- Memory retention
- Complex Problem-solving
- Accurate money handling
- Order accuracy
- Complaint resolution
- Time management
- Performance improvement
- Supply restocking
- Item promotion
- Reliability and punctuality
- Price memorization
Languages
Spanish
Limited Working
Timeline
Waitress
T&A Tacos
10.2024 - Current
Jr. Sandwich Artist
Subway
05.2024 - 10.2025
Cafeteria Worker
Downey Unified School District
08.2023 - 05.2024
High School Diploma -
Downey High School
Bachelor of Science - Biology
Cypress College