Jocelyn Mercado
San Jose,CA
Summary
Proven leader with a track record of fostering innovation and leading teams to exceed objectives at the ASIAN CAREGIVING AND TECHNOLOGY EDUCATION CENTERS, INC. Skilled in strategic visioning and organizational management, adept at crisis resolution and enhancing operational efficiency. Cultivated impactful partnerships, driving growth and promoting a culture of continuous improvement. Demonstrates effective leadership and innovation fostering, ensuring organizational excellence.
Overview
36
36
years of professional experience
Work History
President, Board of Directors
ASIAN CAREGIVING AND TECHNOLOGY EDUCATION CENTERS,INC
10.2002 - 06.2024
- Encouraged collaboration and cross-functional teamwork among departments to break down silos and foster innovative problemsolving.
- Promoted diversity and inclusion within the organization through targeted efforts in hiring practices, programming choices, or partner engagements.
- Created a positive organizational culture by promoting transparency, inclusivity, and open communication among all stakeholders.
- Developed robust partnerships with external stakeholders to foster collaboration and further the organization''s mission.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Chief Operating Officer
PHILIPPINE SCIENCE AND TECHNOLOGY EDUCATION CENTERINC
06.1994 - 04.2002
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Clerk
Quezon City General Hospital
06.1988 - 04.1994
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
BSBA- Major in Marketing
University of The East
Caloocan City, Philippines Associate Of Technology - Basic Electronics
PHILIPPINE SCIENCE AND TECHNOLOGY EDUCATION CENTER
Caloocan City, Philippines Vocational Course - Caregiving NC II
Asian Caregiving And Technology Education Centers
Caloocan City, Philippines 06.2023
Skills
- Effective Leadership
- Innovation Fostering
- Organizational Management
- Strategic Visioning
- Crisis Management
- Leadership Team Building
Timeline
President, Board of Directors
ASIAN CAREGIVING AND TECHNOLOGY EDUCATION CENTERS,INC
10.2002 - 06.2024
Chief Operating Officer
PHILIPPINE SCIENCE AND TECHNOLOGY EDUCATION CENTERINC
06.1994 - 04.2002
Clerk
Quezon City General Hospital
06.1988 - 04.1994
BSBA- Major in Marketing
University of The East
Associate Of Technology - Basic Electronics
PHILIPPINE SCIENCE AND TECHNOLOGY EDUCATION CENTER
Vocational Course - Caregiving NC II
Asian Caregiving And Technology Education Centers