Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jocelyn Merritt

Bastrop,TX

Summary

Professional attitude with a proven track record in relationship building and problem-solving, honed as a Small Business Co-Owner at Winning Promotions. Demonstrated ability to adapt and excel in diverse roles, achieving significant accomplishments across sectors.

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions, advancing organizational goals, with a heart to learn.

Overview

34
34
years of professional experience

Work History

Small Business Co-Owner

Winning Promotions
09.2017 - 08.2022
  • Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
  • Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
  • Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
  • Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.

Licensed Associate Real Estate Broker

Garlock Realty
12.2007 - 12.2018
  • Negotiated favorable contract terms for clients, securing the best possible purchase prices and conditions.
  • Developed comprehensive market analyses to accurately price properties and attract potential buyers quickly.
  • Resolved complex issues that arose during the transaction process by collaborating with relevant parties and finding creative solutions.
  • Maintained up-to-date knowledge of local market trends, using this information to advise clients on pricing strategies that would maximize their profits or minimize their costs when buying or selling properties.
  • Cultivated long-lasting relationships with clients by going above and beyond expectations in assisting them throughout the buying or selling process.
  • Worked closely with appraisers, inspectors, and other professionals to ensure accurate property valuations and adherence to all regulatory requirements.

Church Secretary

Reformed Church of the 1000 Isles
04.2017 - 08.2017
  • Created and updated membership rosters, church documents and basic reports.
  • Greeted visitors, callers and members of congregation courteously and promptly
  • Maintained confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.
  • Improved office efficiency by maintaining adequate supplies inventory levels while staying within allocated budgets.

Shop Owner

New York Shirt Company
03.2010 - 02.2015
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Hired, trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
  • Coached, counseled and disciplined employees
  • Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed day-to-day business operations.

Secretary to the Director

SUNY Brockport College
07.1988 - 12.2003
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

SUNY Brockport
Brockport, NY

High School Diploma -

Caledonia-Mumford Central School
Caledonia, NY

Skills

  • Customer service
  • Attention to detail
  • Verbal and written communication
  • Relationship building
  • Coaching and mentoring
  • Problem-solving abilities
  • Multitasking Abilities
  • Active listening
  • Adaptability and flexibility

Accomplishments

President of BNI (Business Networking International)

Watertown, NY: one year term, helped to build BNI in Watertown, NY


Service Excellence Committee of Financial Aid/Bursars Office: Served for 4 years to develop and improve communications between offices. Presented at other SUNY colleges to help implement strategies to improve relations between these offices with the goal of improved student satisfaction.

Timeline

Small Business Co-Owner

Winning Promotions
09.2017 - 08.2022

Church Secretary

Reformed Church of the 1000 Isles
04.2017 - 08.2017

Shop Owner

New York Shirt Company
03.2010 - 02.2015

Licensed Associate Real Estate Broker

Garlock Realty
12.2007 - 12.2018

Secretary to the Director

SUNY Brockport College
07.1988 - 12.2003

SUNY Brockport

High School Diploma -

Caledonia-Mumford Central School
Jocelyn Merritt