Jocelyn Millen
Winona,MN
Summary
Compassionate Direct Support Professional recognized for exceptional productivity and task efficiency. Expert in behavior management, personal care assistance, and detailed client documentation. Proven ability to enhance client satisfaction through strong communication, empathy, and patience.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Home and Community Options Inc.
Winona, MN
02.2023 - Current
- Monitored the health and well-being of clients, and reported significant health changes.
- Accompanied or transported clients to appointments, errands, and social activities.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted clients with maintaining good personal hygiene.
- Organized oral medications for clients, following dosage and schedule requirements.
- Maintained the cleanliness of clients' environments by cleaning surfaces, washing clothes, or washing dishes.
Housekeeper
Fairfield Inn & Suites by Marriot
Winona, MN
08.2021 - 02.2023
- Delivered requested items, such as extra pillows or blankets, to guest rooms.
- Report any maintenance issues or damage to supervisors immediately.
- Stocked amenities such as soap, shampoo, and toilet paper in guest rooms.
- Adhered to daily cleaning schedules, and updated as needed based on demand.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory, and removing trash.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces.
Cashier
Midtown Foods
Winona, MN
06.2020 - 06.2021
- Operated the cash register or POS system to receive payment by cash, check, and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing candy racks.
- Adhered to social distancing protocols and wore a mask or face shield.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
Winona Senior High School
Winona, MN05-2023
Skills
- Deep cleaning
- Detail-oriented
- Client documentation
- HIPAA compliance
- Client advocacy
- Time management
- Hygiene assistance
- Relationship building
- Active listening
Timeline
Direct Support Professional
Home and Community Options Inc.
02.2023 - Current
Housekeeper
Fairfield Inn & Suites by Marriot
08.2021 - 02.2023
Cashier
Midtown Foods
06.2020 - 06.2021
High School Diploma -
Winona Senior High School
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