Jocelyn Miller
Bismarck,ND
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Self- Employed
Crossroads Tavern
Bismarck, ND
07.2020 - 06.2024
- Performed data entry into computer systems for tracking purposes.
- Maintained accurate records of all tasks completed by the team.
- Communicated schedule changes effectively throughout the organization when necessary.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Reviewed timesheets for accuracy before submitting them to accounting department.
- Reconciled monthly payroll accounts to ensure accurate payments to employees.
- Maintained detailed records of all wage calculations and deductions.
- Verified accuracy of employee hours worked, pay rate changes, deductions, bonuses, and other payroll data.
- Managed the processing of new hires and terminations in the payroll system.
- Resolved discrepancies between payroll records and timekeeping systems.
- Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
- Managed payroll for temporary, hourly and salaried employees.
- Calculated and applied wage garnishments.
- Onboarded new employees in time reporting and payroll systems.
- Provided direction and guidance to employees.
- Oversaw budgeting and financial management.
- Managed daily operations of business, including hiring and training staff.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Store Manager
Bed Bath & Beyond
Bismarck, ND
07.2017 - 11.2021
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Ensured compliance with safety regulations and company policies.
- Organized promotional events to increase product awareness.
- Performed regular price checks to ensure competitive pricing.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Store Manager
Bed Bath & Beyond
Bismarck, ND
05.2015 - 07.2017
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and maintained employee schedules to ensure proper coverage of shifts.
Head Cashier Supervisor
Menards
Bismarck, North Dakota
07.2014 - 05.2015
- Supervise Cashiers
- Assist in stores shrink awareness and provide correct actions.
- Maintain a clean, safe, organized front end.
- Ensure cash team members are following policies and customer service standards.
- Identify and communicate any accounting issues to management in prompt manner.
- Train new cashiers on policies and procedures.
- Provide assistance to guests and respond to any concerns.
- Money handling.
Department Manager
Home Depot
Falls Church, VA
07.2013 - 06.2014
- Ran the Flooring and Decor Dept.
- Provided special orders
- Daily ordering mgmt and shelf maintenance
- Met and exceeded weekly/ monthly/quarterly sales goals.
- Met with upper mgmt to define a plan to exceed goals.
- Implemented customer satisfaction metric to meet company goals.
- Oversaw hiring and training for new employees.
- Unloaded, staged products for transfers.
- Drove reach truck, and order picker.
- Conducted yearly inventories of warehouse stock.
Assistant Store Manager
Home Depot
Prescott, AZ
09.2010 - 06.2014
- Ran back end operations, including receiving product and shipping.
- Ran overnight crews and ensures they stayed on task to be next-day Grand opening ready.
- Directed teams for the organization of product placement for weekly Ad sets.
- Determined staff promotions, demotions and terminations when necessary.
- Trained new ASM's on store procedures at ASM level.
- Ran inventory 2012 as Operations Manager and acting Store Manager, outcome was exceeded and No.1 within District , with minimal shrink.
- Worked closely with DMs to build up the store brand and train all associated on how to promote brand.
- Oversaw all installs and followed up with installers to ensure the best customer service.
- Conflict resolution with both installers and customers.
- Set up training programs with Vendors for the store.
- Drove team projects within community, both donations & building.
Department Manager, Key Carrier
Home Depot
Prescott Valley, AZ
07.2008 - 08.2010
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Ensured compliance with company policies and relevant regulations.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Department Manager, Key Carrier
Home Depot
Bismarck, North Dakota
05.2005 - 07.2008
- Ran Paint Dept, Kitchen & Bath, Appliances, Plumbing and Front End.
- Was an active Key Carrier, opened and closed building by myself.
- Provided special orders, daily ordering maintenance, and inventory mgmt.
- Operated lift trucks, electric and manual pallet jacks, order pickers with 0% incident rate.
- Oversaw hiring and training of new employees, writing of reviews.
- Management of daily financial operations.
- Drive daily goals within department.
Produce Manager
Dans Supermarket
Bismarck, North Dakota
01.2000 - 05.2005
- In charge of merchandising, ordering and inventory
- Training and development of new associates.
- P&L input and tracking of sales
- Assembly of holiday fruit and Veg trays trays on assembly line.
- Determined price points of product.
- Off loading of trucks and restocking trucks to ship to other stores.
Education
High School Diploma -
Hazen Hign School
Hazen, ND05-1997
Some College (No Degree) -
Dickinson State University
Dickinson, NDSome College (No Degree) -
Bismarck State College
Bismarck, NDSome College (No Degree) -
North Dakota State College of Science
Wahpeton, NDSkills
- Task Prioritization
- Networking
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Organization
- Flexible and Adaptable
- Teamwork and Collaboration
- Decision-Making
- Friendly, Positive Attitude
- Data Management
- Self-Directed
REFERENCES
- Brian Carpenter -Buyer for Buy Buy Baby, Phx, AZ
(520) 971-8778
- Adam Wolf- Division Manager at Builders, Grand Island, NE
(701) 426-9712
- Jeremy Brunelle - SM for Harbour Freight, Bismarck, ND
(701) 527-6175
Timeline
Self- Employed
Crossroads Tavern
07.2020 - 06.2024
Store Manager
Bed Bath & Beyond
07.2017 - 11.2021
Assistant Store Manager
Bed Bath & Beyond
05.2015 - 07.2017
Head Cashier Supervisor
Menards
07.2014 - 05.2015
Department Manager
Home Depot
07.2013 - 06.2014
Assistant Store Manager
Home Depot
09.2010 - 06.2014
Department Manager, Key Carrier
Home Depot
07.2008 - 08.2010
Department Manager, Key Carrier
Home Depot
05.2005 - 07.2008
Produce Manager
Dans Supermarket
01.2000 - 05.2005
High School Diploma -
Hazen Hign School
Some College (No Degree) -
Dickinson State University
Some College (No Degree) -
Bismarck State College
Some College (No Degree) -
North Dakota State College of Science