Jocelyn Mireles
Sycamore,IL
Summary
Dynamic Service Administrator with a proven track record at Superior Cars Direct, excelling in customer service and organizational expertise. Adept at resolving complaints and ensuring compliance, I effectively managed records and appointments, enhancing operational efficiency. My strong communication skills and attention to detail fostered a positive customer experience and streamlined service processes.
Overview
3
3
years of professional experience
Work History
Service Administrator
Superior Cars Direct
Marengo, IL
11.2023 - Current
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Ensured compliance with applicable laws and regulations related to service operations.
- Developed efficient filing systems to store customer information securely.
- Answered incoming calls from customers regarding technical inquiries and services.
- Scheduled customer appointments for the service team according to established procedures.
- Created invoices for services rendered and processed payments received from customers.
- Responsible for ensuring accuracy of all data entered into the system.
Boxer
Seymour of Sycamore
Sycamore, IL
07.2023 - 11.2023
- Cleaned work areas and machines to maintain a safe and organized environment.
- Followed safety protocols while operating equipment and handling materials.
- Sorted and packaged products to prepare for processing or shipment.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
Food & Beverage
Target
Sycamore, IL
07.2022 - 07.2023
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
John Swett High School
Crockett, CA06-2022
Skills
- Customer service
- Organizational expertise
- Policy enforcement
- Account management
- Payment processing
- Effective communication
- Data entry
- Record management
- Appointment scheduling
- Complaint resolution
- Courteous demeanor
- Active listening
- Empathy and patience
Languages
Spanish
Native/ Bilingual
Timeline
Service Administrator
Superior Cars Direct
11.2023 - Current
Boxer
Seymour of Sycamore
07.2023 - 11.2023
Food & Beverage
Target
07.2022 - 07.2023
High School Diploma -
John Swett High School
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