Summary
Work History
Overview
Education
Skills
Languages
Timeline
Generic

Jocelyn Molina

Houston,TX

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Certified Trainer and Coach

Chick-fil-A
07.2021 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

BDC Agent

South Houston Nissan
Houston, Texas
2023.08 - Current
  • Identify sales lead amongst new and existent customers and maintain client relationships
  • Excellent communication skills, both oral and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

Sales Associate

Lasso Auto Group
Houston, TX
02.2024 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Managed client appointments, ensuring a smooth and efficient sales process from start to finish.
  • Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
  • Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
  • Utilized social media platforms to promote available inventory, reaching a wider audience of potential buyers.
  • Supported marketing efforts by creating eye-catching window displays and showroom arrangements that showcased featured vehicles effectively.

Overview

3
3
years of professional experience

Education

High School Diploma -

Austin High School
Houston, TX
06.2022

Skills

  • Report Exceptions
  • Sales Expertise
  • Team Member Motivation
  • Guest Satisfaction
  • Facility Cleaning
  • Parts Labeling
  • Organizing Work Stations
  • Staff Training
  • Peer Relationships
  • Cash Register Systems

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

Lasso Auto Group
02.2024 - 08.2024

BDC Agent

South Houston Nissan
2023.08 - Current

Certified Trainer and Coach

Chick-fil-A
07.2021 - 07.2023

High School Diploma -

Austin High School

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Jocelyn Molina