Jocelyn Montelongo
Beaverton,OR
Summary
Dedicated Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
Certification
Work History
Lounge Bottle Server
JOIA Beach Club
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Maintained accuracy and efficiency when processing sales transactions.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Communicated with guests to record orders and assess needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Server
Myn-Tu & MYNT Nightclub
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales
- Upsold high-profit items such as appetizers and champagne bottles to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Server
Novikov Miami
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of sake, wine, beer and liquor to increase sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Detailed table service maintenance using michelin standards.
Education
Bachelor of Science - Hospitality And Recreation Marketing
Miami Dade College
Miami, FL06.2018
Skills
- Cleaning and Sanitizing
- Teamwork and Professionalism
- High Volume Dining
- Service-Oriented
- Conflict and Complaint Resolution
- Upselling and Cross Selling
- High Energy and Stamina
- Social Media Savvy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Antonio Misuraca, Misuraca Consulting Corp. -(305) 450-8327
- Jacob Lindsay, Novikov Miami -(786) 382-5161
- Burak Issaman, JOIA Beach -(954) 999-2220
- Francis Pittilloni, Myn-Tu -(786) 553-4006
Timeline
Lounge Bottle Server
JOIA Beach Club
Server
Myn-Tu & MYNT Nightclub
Server
Novikov Miami
Bachelor of Science - Hospitality And Recreation Marketing
Miami Dade College