Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Montes

Brownsville Tx,TX

Summary

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.


Overview

1
1
year of professional experience

Work History

Receptionist/Hospitality Aide

Fox Hollow Post Acute
Brownsville, TX
02.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained a clean and welcoming environment for guests, ensuring a positive stay experience.


Education

Diploma -

Browsville Learning Academy
Brownsville, Tx
05.2023

Skills

  • Team Player
  • Food and Beverage Service
  • Relationship Building
  • Menu Memorization and Presentation
  • Verbal and Written Communication
  • High Energy and Stamina
  • Food Safety Standards
  • Order Accuracy and Delivery
  • Service-Oriented
  • Conflict and Complaint Resolution
  • Organization skills
  • Time management
  • Telephone skills

Timeline

Receptionist/Hospitality Aide

Fox Hollow Post Acute
02.2024 - Current

Diploma -

Browsville Learning Academy

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Jocelyn Montes