Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jocelyn Morales

Non Profit Professional
Miami,FL

Summary

Dedicated and results-driven professional with a strong background in program coordination, event management, and training. Seeking a position where I can leverage my interpersonal skills, time
management abilities, and problem-solving expertise to support the organization's mission.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work History

Bartender Shift Manager

American Social Brickell
02.2022 - Current
  • Trained numerous new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Event Coordinator and Marketing Director

Grove Bay Hospitality Group
01.2022 - 05.2023
  • Enhanced user experience on company website with comprehensive redesign, leading to increased traffic and engagement.
  • Directed trade show participation, maximizing exposure for company products and services.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Enhanced public relations efforts, collaborating with media partners to secure favorable coverage and promote brand visibility.
  • Fostered culture of innovation within marketing department, encouraging experimentation with new marketing techniques and technologies.
  • Developed creative themes for events and created related activities to engage attendees.
  • Developed comprehensive risk management plans to minimize potential disruptions during high-profile events.

Corporate Regional Trainer

BJ's Restaurant & Brewhouse
01.2018 - 11.2021
  • Reduced employee turnover rates by designing targeted skill-building workshops addressing identified gaps among staff members.
  • Provided ongoing support to employees post-training session completion through follow-up communications and resources designed to reinforce learned concepts.
  • Enhanced trainee retention by developing and implementing engaging regional training modules.
  • Facilitated regional training events, resulting in improved team performance and collaboration across departments.
  • Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
  • Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.

Military Police Sergeant

Army
06.2014 - 03.2017
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Documented and organized security information accurately and efficiently.
  • Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
  • Searched vehicles, buildings and homes for evidence of stolen property.
  • Created and implemented security protocols and procedures to safeguard personnel and property.
  • Executed search and seizure operations in strict accordance with applicable laws and regulations.
  • Monitored gate activities, controlled traffic and responded to emergencies on base.
  • Utilized surveillance equipment to monitor security of personnel and property.
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Supervised 24-hour police operation investigating civil disturbances on base.
  • Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
  • Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
  • Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records, and operational agendas, resulting in strengthened traceability.
  • Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
  • Coordinated with law enforcement agencies to respond to security incidents and emergencies.
  • Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
  • Developed and implemented security policies, procedures and systems to protect personnel, property and data.
  • Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.

Education

Bachelor of Science - Criminal Justice

Ramapo College of New Jersey
Mahwah, NJ
08.2019 - 05.2021

Associate of Arts - General Studies

Bergen Community College
Paramus, NJ
08.2017 - 05.2019

Skills

Liquor, beer and wine knowledge

Accomplishments

Successfully led training programs that significantly improved employee efficiency and performance.
Coordinated security measures for high-profile events, ensuring safety and smooth operations.

Timeline

Bartender Shift Manager

American Social Brickell
02.2022 - Current

Event Coordinator and Marketing Director

Grove Bay Hospitality Group
01.2022 - 05.2023

Bachelor of Science - Criminal Justice

Ramapo College of New Jersey
08.2019 - 05.2021

Corporate Regional Trainer

BJ's Restaurant & Brewhouse
01.2018 - 11.2021

Associate of Arts - General Studies

Bergen Community College
08.2017 - 05.2019

Military Police Sergeant

Army
06.2014 - 03.2017

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Jocelyn Morales Non Profit Professional