Jocelyn Morales
Non Profit Professional
Miami,FL
Summary
Dedicated and results-driven professional with a strong background in program coordination, event management, and training. Seeking a position where I can leverage my interpersonal skills, time
management abilities, and problem-solving expertise to support the organization's mission.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Bartender Shift Manager
American Social Brickell
02.2022 - Current
- Trained numerous new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Event Coordinator and Marketing Director
Grove Bay Hospitality Group
01.2022 - 05.2023
- Enhanced user experience on company website with comprehensive redesign, leading to increased traffic and engagement.
- Directed trade show participation, maximizing exposure for company products and services.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Enhanced public relations efforts, collaborating with media partners to secure favorable coverage and promote brand visibility.
- Fostered culture of innovation within marketing department, encouraging experimentation with new marketing techniques and technologies.
- Developed creative themes for events and created related activities to engage attendees.
- Developed comprehensive risk management plans to minimize potential disruptions during high-profile events.
Corporate Regional Trainer
BJ's Restaurant & Brewhouse
01.2018 - 11.2021
- Reduced employee turnover rates by designing targeted skill-building workshops addressing identified gaps among staff members.
- Provided ongoing support to employees post-training session completion through follow-up communications and resources designed to reinforce learned concepts.
- Enhanced trainee retention by developing and implementing engaging regional training modules.
- Facilitated regional training events, resulting in improved team performance and collaboration across departments.
- Achieved consistent positive feedback from trainees by utilizing interactive learning techniques during sessions.
- Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.
Military Police Sergeant
Army
06.2014 - 03.2017
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Documented and organized security information accurately and efficiently.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Utilized surveillance equipment to monitor security of personnel and property.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
- Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records, and operational agendas, resulting in strengthened traceability.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
Education
Bachelor of Science - Criminal Justice
Ramapo College of New Jersey
Mahwah, NJ 08.2019 - 05.2021
Associate of Arts - General Studies
Bergen Community College
Paramus, NJ 08.2017 - 05.2019
Skills
Liquor, beer and wine knowledge
Responsible alcohol service
Menu memorization
Knowledge of craft and microbrews
New hire training
[Type] license
Handling difficult customers
Meeting planning
Events logistics management
Vendor and contract negotiations
Event sales
Project Management
Employee training
Training program development
Public speaking
Firearms safety and handling
First Aid/CPR
Training and Development
Accomplishments
Successfully led training programs that significantly improved employee efficiency and performance.
Coordinated security measures for high-profile events, ensuring safety and smooth operations.
Timeline
Bartender Shift Manager
American Social Brickell
02.2022 - Current
Event Coordinator and Marketing Director
Grove Bay Hospitality Group
01.2022 - 05.2023
Bachelor of Science - Criminal Justice
Ramapo College of New Jersey
08.2019 - 05.2021
Corporate Regional Trainer
BJ's Restaurant & Brewhouse
01.2018 - 11.2021
Associate of Arts - General Studies
Bergen Community College
08.2017 - 05.2019
Military Police Sergeant
Army
06.2014 - 03.2017