Jocelyn Morales

• Provided excellent customer care by responding to customer requests for products, experiences, and company information via phone, emails and correspondences.
• Created weekly bulletins that provide data for our department via Canva.
• Followed up with customers about resolved issues to maintain high standards of customer service via phone and emails.
• Maintained up-to-date knowledge of product and service changes.

• Level 1-2 Customer Service

- Engaged in one-on-one communication with customers about food and environmental quality.

- Assisted customers with food pickup, customer complaints, and clearing tables.

- Processed customer payments by cash, debit/credit cards, and gift cards.

• Level 3-6 Food Preparation

- Prepared fries to the quality a customer deserves.

- Learned how to assemble quality burgers as well as prepare them.

• Facilitate an enjoyable and interactive weekly children’s or adolescent group session, utilizing the adapted Nurturing Program Children’s Curriculum

• Completed 40+ hours in a fourth-grade class, where I was the Teacher's Assistant

• Managed front desk operations.
• Made simple purchases of supplies and other low-value items
• Prepared Mileage reimbursements for CEFP Staff

• Successfully managed all front desk operations.
• Assured guests receive great customer service by taking care of their needs
• Answered guest concerns and questions both in person and by phone

• Offered an elevated experience of our customer service by making sure our guests’ needs are serviced before, during, and after their stay
• Greet guests upon their arrival and elevate their check-in experience

• Work one-on-one with new hires and train them to be ready for the work operations