Jocelyn Moran
Los Angeles,CA
Summary
Talented Registered Client Associate focused on building strong relationships with high-net-worth clients and supporting brokers and advisors for business growth. Attentive to detail and accuracy in new accounts onboarding, account maintenance, funds transfers, trades, and transactions. Fosters positive support to firm business growth and success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Client Associate
Merrill Lynch
11.2021 - Current
- Work in fast paced environment, communicate effectively with clients and maintain professionalism in difficult situations
- Have worked with Financial Advisor groups that have a book of 250-350 highly affluent households
- Ability to anticipate Client's and Financial Advisor's needs
- New account onboarding, maintain clients accounts, including collecting client information, assessing risk, money movement, and addressing office compliance tasks on time
- Demonstrate proactive client follow up through a task, provide appropriate banking products and service to each client working with cross line business partners
- Always looking for opportunities to leverage the company's digital platform, according to the client's needs
- Familiar with consumer, business accounts, trust accounts, annuities, some knowledge of foreign accounts, retirement accounts, an understanding of 401k products and banking products
- Trained and mentored new client associates
- Team oriented and share best practices with colleagues
- Serve as a liaison between the sales team, branch management and compliance
Private Client Banker/Manager on Duty
JP Morgan Chase
07.2015 - 11.2021
- Managed a high net worth book of business
- Cultivated strong customer relationships by providing tailored advice and services.
- Partnered with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who could help them with their specific financial needs..
- Maintained strong and strict compliance controls and audit obligations-by following KYC and AML policies/requirements.
Sr. Personal Banker and Business Specialist
Bank Of America
12.2005 - 07.2015
- Lead Training Meetings (30+ associates) on best sales practices, compliance and audit requirements, and improving customer satisfaction
- Provided ongoing training, motivation and coaching tellers and new bankers on topics such as best sales practices and individual goal planning to meet sales goals
- Engaged, educated and introduced banking customers to digital banking solutions, various banking products
- Loan Officer/ Notary
Education
Bachelor of Science - Business Administration And Management
Cal State LA
Los Angeles, CA05.2009
Skills
- Bilingual: Fluent in English and Spanish
- Exceptional Organization Skills with ability to prioritize tasks
- Microsoft Word and Excel
Certification
Series 6, 7, 63, 66 and Life Insurance
Timeline
Registered Client Associate
Merrill Lynch
11.2021 - Current
Private Client Banker/Manager on Duty
JP Morgan Chase
07.2015 - 11.2021
Sr. Personal Banker and Business Specialist
Bank Of America
12.2005 - 07.2015
Bachelor of Science - Business Administration And Management
Cal State LA
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